Lisa Saltzgiver
Cumming
Summary
Experienced professional with proven expertise maximizing productivity and service levels in customer focused environments. Qualifications include
Results-oriented community relations professional with strong focus on building collaborative teams and achieving impactful outcomes. Adept at developing and implementing strategic initiatives to strengthen community ties and public awareness. Known for adaptability and reliability in dynamic environments, with proficiency in stakeholder engagement and public speaking.
Community relations professional with strong track record in building and maintaining positive relationships within diverse communities. Skilled in strategic communication, event planning, and public engagement, driving impactful initiatives and fostering collaboration. Known for adaptability, reliability, and results-driven approach, consistently meeting organizational goals and exceeding expectations.
Overview
23
23
years of professional experience
Work History
Community Relations Director
CarePatrol North Fulton/Forsyth
09.2019 - 08.2022
- Developed new and existing, direct and indirect referral sources with physicians, hospitals, rehab facilities, Assisted Living Communities, etc. significant enough to generate the expected number of leads/referrals per week. Provided information and education to professionals, facilities, organizations, and consumers regarding services offered. Maintained an in-depth knowledge of the community, health care facilities, and referral sources appropriate for CarePatrol services. Documented progress daily in CarePatrol database (Calculated Care). Exhibited outstanding organizational skills and a servant attitude towards clients.
Sales Operations Support Analyst
NCR
03.2014 - 05.2019
- Works to support a national sales team selling NCR software to small to medium business restaurants. Responsibilities increasing from this objective to include managing special contract terms for customers, sending aggregate data information to partners, maintaining and updating product lists both for internal and external use, working with the Legal department to create or modify customer terms and conditions of signing a contract. As a senior member of Sales Operations team I manage a general mailbox for both Sales Reps and other business groups send general questions, requests for research and adjustments to be made to meet current needs of the customer. This mailbox requires extensive working knowledge of processes, databases, software and programs used as well as the ability to multi task and move cohesively between seemingly unrelated items.
Implementation Specialist II
ADP
09.2005 - 03.2014
- Works as Implementation Specialist with increasing levels of responsibility. Promoted from Associate to Specialist then to Specialist level two. Create files containing health care benefit information, create and review corporate structure established in HR Benefits application, create and validate carrier information, review data to create carrier specific files required to transmit eligibility and benefits details. Assist clients with file creation and data mining in various systems, act as liaison between client and carriers. Assist peers with communication and file programming, communicate with internal ADP systems such as COBRA/FSA and PayX. Successfully revolve customer escalations, point person assigned to higher visibility clients. Trained in the use of proprietary data manipulation tools as well as UltraEdit and various data handling tools. Researched and implemented methods to streamline and simplify the processing of a highly complex set of data. Work with vendors and data owners to standardize format and content to create a repeatable process. Partner with other implementation departments to build client sites on ADP platforms, requiring a high degree of knowledge on benefits rule management.
Benefits eXpert Service Team Leader
ADP
03.2003 - 09.2005
- Acted as dedicated resource with responsibility for larger national accounts with more than 1000 employees and business partners to administer employee benefits. Provided guidance to team members with issues, questions, technical problems and customer escalations. Researched and recommended data transformation for team members. Assisted in metrics reporting, performed analysis of team capacity using Clarify CRM and Excel. Prepared summary account details and status for account managers. Participated in management level training for call handling and customer relationship management. Selected to attend pilot training for new product releases.
Benefits eXpert Service Specialist III
ADP
05.2001 - 03.2003
- Provided support to customers with full responsibility for issue identification, research and resolution. Promoted repeatedly with increasing level responsibility. Responded to customer calls regarding employee benefits and system setup. Reported customer status to district managers. Prepared detailed analysis for highly sensitive accounts to compare customer data against system data in an effort to uncover discrepancies. Created a systems referred to as “Connector” which connected Benefits eXpert to ADP payroll, automating data exchanges between disparate ADP systems.
Client Account Specialist
ADP
04.1999 - 05.2001
- Responded to incoming customer calls in payroll call center. Successfully resolved customer issues regarding payroll problems. Processed high volume calls with quick resolution times in a call center environment.
Education
Associate of Science - Business Administration
Georgia State University
Atlanta, GASkills
- Customer advocacy expertise with over 20 years of service excellence
- Data management expertise
- Proficient in process evaluation
- Effective problem-solving skills
- Customer relationship management
- Proficient in benefits administration
- Salesforce and Microsoft experience
- Policy evaluation
- Resident relations
- Community networking
Timeline
Community Relations Director
CarePatrol North Fulton/Forsyth
09.2019 - 08.2022
Sales Operations Support Analyst
NCR
03.2014 - 05.2019
Implementation Specialist II
ADP
09.2005 - 03.2014
Benefits eXpert Service Team Leader
ADP
03.2003 - 09.2005
Benefits eXpert Service Specialist III
ADP
05.2001 - 03.2003
Client Account Specialist
ADP
04.1999 - 05.2001
Associate of Science - Business Administration
Georgia State University
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