Lisa Thompson
Bartender
Atlanta,GA
Overview
1
1
Certification
30
30
years of professional experience
Work History
Bartender
Levy Hospitality
12.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Compass Group
12.2025 - Current
- Created attractive bar displays by strategically arranging bottles and glasses.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar presentable and well-stocked to meet customer needs.
Ticket Agent
Spirit Airlines Unifi Aviation
11.2018 - 12.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Developed rapport with frequent flyers through personalized service that encouraged loyalty to the airline.
- Maximized revenue through upselling additional services like seat upgrades or priority boarding options.
- Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Bartender
Delaware North
05.2015 - 05.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Restaurant Manager
Cajun Crabhouse
04.1996 - 05.2006
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Checked baggage at gate and loaded onto ramp.
- Sold, printed, and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Developed rapport with frequent flyers through personalized service that encouraged loyalty to the airline.
- Maximized revenue through upselling additional services like seat upgrades or priority boarding options.
- Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
General Studies
Lakeshore High School
05.1980
Skills
- Customer service excellence
- Professional appearance
- Hospitality management
- High-volume operations
- Order accuracy
- Patience and tolerance
- Data entry accuracy
- Customer-oriented service
- Reservation management
- Order processing
- Ticketing systems
- Passport reviews
- Complaint resolution
- Check-in procedures
- Information assistance
- Outgoing personality
- Hospitality service expertise
- Handling difficult customers
- Anticipating guest needs
- Clear and effective communication
- Dining room management
- Identification verification
- Customer service expertise
Certification
SERV SAFE CERTIFIED
Timeline
Bartender
Levy Hospitality
12.2025 - Current
Bartender
Compass Group
12.2025 - Current
Ticket Agent
Spirit Airlines Unifi Aviation
11.2018 - 12.2022
Bartender
Delaware North
05.2015 - 05.2018
Restaurant Manager
Cajun Crabhouse
04.1996 - 05.2006
General Studies
Lakeshore High School