LISA VELAZQUEZ
georgia
Summary
Offering abilities in adaptive decision making and regulatory documentation, with extensive experience in optimizing operational efficiencies and resolving conflicts. Demonstrates strong skills in customer service and teamwork, ensuring smooth workflow and timely delivery. Reliable and detail-oriented, with a focus on safety and effective communication.
Overview
9
9
years of professional experience
Work History
Sales Associate
Belk
Cartersville, GA
10.2025 - 03.2026
- Enhanced customer experience through personalized service and product recommendations.
- Maintained accurate inventory levels using point-of-sale systems and stock management tools.
- Trained and mentored new sales associates on sales techniques and store policies.
- Collaborated with team members to achieve monthly sales goals and improve store performance.
- Conducted visual merchandising to optimize product displays and attract customer interest.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Listened to customer needs and desires to identify and recommend optimal products.
DRIVER SUPERVISOR / Buyer & Seller
triple l cattle
Mayo, FL
05.2023 - 08.2025
- Maintained accurate records of driver logs, delivery schedules, maintenance costs, and other related data.
- Resolved conflicts between drivers or between drivers and customers in a professional manner.
- Discussed load and service expectations with driver on plan.
- Assigned drivers to lanes to best serve company and driver.
- Coordinated with customers regarding deliveries, resolving customer inquiries in a timely manner.
- Developed strategies to optimize route planning and scheduling for maximum efficiency.
- Conducted regular training sessions for drivers regarding safety procedures and policies.
- Tracked freight to final destination to support on-time delivery.
- Coached driving associates to achieve mileage goals by managing home time and hours of service.
- Identified areas where cost savings can be achieved through improved operational efficiencies.
- Developed business relationships with key stakeholders in order to strengthen partnerships.
- Provided feedback and coaching to drivers on safe driving practices.
- Coordinated with vendors regarding product returns or damaged goods during transit.
- Supervised and trained drivers on vehicle operation procedures, route planning, and customer service protocols.
- Identified trends in driver behavior that may lead to increased risk exposure and implemented corrective measures accordingly.
- Maintained open communication channels between drivers and operations staff to ensure smooth workflow.
- Planned and established schedules.
- Drove vehicles and operated machines and equipment to complete work assignments and to assist workers.
- Analyzed data to identify areas where improvements could be made in terms of delivery times or fuel consumption.
- Evaluated driver performance against established standards; provided feedback and coaching opportunities as needed.
- Assisted workers in tasks, such as loading vehicles.
- Conferred with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Recommended and implemented measures to improve worker motivation, equipment performance, work methods, and customer services.
- Collaborated with sales team to identify and fulfill customer needs.
- Established relationships with vendors to secure competitive pricing and discounts.
- Evaluated product quality and vendor performance to maintain quality standards.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Developed client relationships through effective communication and personalized service strategies.
- Trained new staff on livestock handling and sales techniques to enhance team performance.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
CALF RAISER
north Florida holsteins
Bell, FL
03.2020 - 05.2023
- Managed stress effectively while working long hours in challenging conditions.
- Assisted with the loading and unloading of animals for transport purposes using appropriate techniques.
- Utilized effective time management skills while performing daily duties within tight deadlines.
- Conducted routine maintenance tasks such as cleaning barns, feeding troughs, and milking equipment.
- Maintained records of calf health, feed consumption, growth rates, and other data points.
- Ensured proper disposal of all waste materials from barns and pens in accordance with state regulations.
- Developed proficient knowledge of animal nutrition and care requirements for calves.
- Supported research projects aimed at improving calf rearing methods through data collection and analysis.
- Demonstrated excellent problem-solving skills when dealing with unexpected issues related to the care of calves.
- Adhered to safety protocols while working around large animals at all times.
- Collaborated effectively with other farm staff members to accomplish team goals efficiently.
- Displayed exceptional customer service skills when interacting with clients on the farm premises.
- Implemented a variety of husbandry practices such as dehorning, castration, tagging.
- Provided vaccinations and administered medications as prescribed by the veterinarian.
- Adapted quickly to changing situations while remaining focused on achieving desired results.
- Built positive relationships with suppliers to obtain quality products at competitive prices.
- Performed regular physical examinations on calves to ensure overall health and well-being.
- Identified potential illnesses or injuries in calves and took appropriate action to treat them.
- Employed strong organizational skills when managing multiple tasks simultaneously.
- Effectively communicated with farmers regarding animal health needs and management strategies.
- Drove trucks, tractors, and other equipment to distribute feed to animals.
- Shifted animals between grazing areas for sufficient access to food.
- Used disinfectant solutions, brushes, shovels, water hoses, and pumps.
- Examined animals to detect illness, injury, and disease, and to check physical characteristics, such as rate of weight gain.
- Inspected, maintained and repaired equipment, machinery, buildings, pens, yards, and fences.
- Provided medical treatment, such as administering medications and vaccinations and arranged for veterinarians to provide more extensive treatment.
- Moved equipment, poultry and livestock from one location to another, manually, and using trucks and carts.
- Sprayed livestock with disinfectants and insecticides, or dipped or bathed animals.
- Performed duties related to livestock reproduction, such as breeding animals within appropriate timeframes, performing artificial inseminations and helping with animal births.
- Ordered food for animals, and arranged for delivery.
- Segregated animals according to weight, age, color, and physical condition.
- Milked cows and goats, by hand or using milking machines.
- Maintained growth, feeding, production and cost records.
- Identified ownership and grade, using brands, tags, paint, and tattoos.
- Castrated animals, dock ears and tails and shear coats to collect hair.
- Patrolled grazing lands on horseback or using all-terrain vehicles.
DRIVER SUPERVISOR
triple l cattle
Mayo, FL
12.2016 - 03.2020
- Coordinated with vendors regarding product returns or damaged goods during transit.
- Assisted with recruiting efforts by screening applicants for driving positions and conducting interviews when necessary.
- Supervised and trained drivers on vehicle operation procedures, route planning, and customer service protocols.
- Developed strategies for optimizing routes and scheduling driver shifts to maximize productivity.
- Ensured accurate completion of paperwork such as manifests, bills of lading, accident reports.
- Implemented new initiatives designed to improve operational efficiency such as routing optimization or driver incentive programs.
- Developed training materials for newly hired drivers; conducted orientation sessions as needed.
- Tracked shipments from point-of-origin to destination using web-based software applications.
- Analyzed data to identify areas where improvements could be made in terms of delivery times or fuel consumption.
- Identified trends in driver behavior that may lead to increased risk exposure and implemented corrective measures accordingly.
- Provided guidance to ensure proper use of company resources while maintaining cost efficiency.
- Evaluated driver performance against established standards; provided feedback and coaching opportunities as needed.
Education
HIGH SCHOOL DIPLOMA - undefined
cherokee high
Rogersville, TennSkills
- Regulatory documentation
- Customer service
- Problem-solving abilities
- Time management
- Reliability
- Active listening
- Teamwork and collaboration
- Multitasking Abilities
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Adaptive decision making
Timeline
Sales Associate
Belk
10.2025 - 03.2026
DRIVER SUPERVISOR / Buyer & Seller
triple l cattle
05.2023 - 08.2025
CALF RAISER
north Florida holsteins
03.2020 - 05.2023
DRIVER SUPERVISOR
triple l cattle
12.2016 - 03.2020
HIGH SCHOOL DIPLOMA - undefined
cherokee high