LISA WRIGHT
Lawrenceville
Summary
Dynamic professional with extensive experience in animal care and customer service at Camp Bow Wow. Proven ability to foster strong relationships with pets and their owners, ensuring exceptional care and satisfaction. Skilled in pet grooming and effective communication, demonstrating empathy and attention to detail in all interactions.
Overview
10
10
years of professional experience
Work History
Camp Counselor
Camp Bow Wow
Lawrenceville
08.2023 - 06.2025
- Adhered to all safety protocols when handling animals.
- Provided customer service support to help answer questions or address any concerns related to their pet's stay at the doggie daycare facility.
- Maintained a clean and safe environment for pets by regularly sanitizing kennels, crates and play areas.
- Greeted customers upon their arrival at the doggie daycare facility.
- Observed interactions between dogs to ensure safety guidelines were followed.
- Assisted in training new staff members on doggie daycare procedures and policies.
- Responded quickly to any incidents involving aggressive behavior among animals.
- Provided individual attention to each pet through walks, cuddles, brushing and playtime.
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing.
- Communicated effectively with other staff members regarding any changes in animal behavior or health concerns that may arise during their stay at the facility.
- Monitored pet behavior closely for signs of illness or distress.
- Assisted in the daily care of dogs, including feeding, bathing and exercising.
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Prepared food to meet needs of animals under care with appropriate meals.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Fed animals twice daily and refilled water dish.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Offered animals exercise opportunities through walks and play activities.
- Maintained cleanliness of pets' living areas, including the cleaning of litter boxes and cages.
- Developed strong bonds with pets, gaining their trust.
Front of House Staff Member
Mirza Hookah Lounge
Lawrenceville
08.2019 - 07.2023
- Replenished condiments and other dining supplies as needed throughout shift.
- Provided exceptional customer service to ensure satisfaction.
- Checked order accuracy before delivering to tables.
- Assisted with food preparation tasks as needed.
- Verified that alcoholic beverages were served only to those 21 years of age or older.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Demonstrated excellent communication skills while interacting with customers.
- Processed customer payments accurately and efficiently.
- Tracked inventory of supplies and communicated needs to management team.
- Ensured compliance with health and safety regulations in the restaurant.
- Organized seating for guests in a timely manner.
- Greeted customers and answered questions about menu items.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Handled cash register transactions for both dine-in and take-out orders.
- Followed up with customers after their meal to ensure satisfaction.
- Resolved customer complaints promptly and professionally.
- Adhered to company policies regarding dress code, break times.
- Performed opening and closing duties as assigned by management staff.
- Informed customers of daily specials and promotions available at the restaurant.
Assistant Store Manager
Citi Trends
Lawrenceville
08.2015 - 06.2018
- Developed and implemented employee assistance programs to improve workplace productivity.
- Analyzed current trends in the industry to identify potential areas of improvement for employee assistance services.
- Established policies and procedures for handling confidential employee information.
- Assisted managers in creating a safe and supportive work environment through effective communication techniques.
- Reported on workplace health and safety compliance to superiors.
- Suggested promotions and wage increases according to employee performance.
Education
Associate in Business - Business Management
DeVry University
Duluth, GA05-2018
Skills
- Animal care
- Customer service
- Pet grooming
- Communication skills
- Patience and understanding
- Empathy towards animals
- Attention to detail
- Time management
- Team collaboration
- Group supervision and management
- Camper supervision
Affiliations
- I enjoy in my spare time the following things.
- Cooking
- Trivia, Taking care mynlittle fur baby, Karaoke, shooting pool, movies, comedy clubs
Timeline
Camp Counselor
Camp Bow Wow
08.2023 - 06.2025
Front of House Staff Member
Mirza Hookah Lounge
08.2019 - 07.2023
Assistant Store Manager
Citi Trends
08.2015 - 06.2018
Associate in Business - Business Management
DeVry University
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