Lisa P Stroud
Macon
Summary
Detail-oriented property management expert specializing in operational efficiency, tenant support, and compliance verification. Experienced in handling complex issues and fostering strong relationships with residents and contractors. Strong analytical skills contribute to effective decision-making and successful property management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal
Sabbatical
05.2023 - Current
Assistant Property Ma nager
Green Meadows Townhomes/Sandy Springs MMS Group
Macon
04.2021 - 04.2023
- Managed daily property operations post-ownership change, ensuring seamless transition and resident satisfaction.
- Assisted in managing tenant communications and addressing inquiries promptly.
- Coordinated maintenance requests and scheduled repairs with service providers.
- Supported lease administration, including preparation and documentation processes.
Assistant Property Manager
Green Meadows Townhomes The Aspen Companies
Macon
05.2017 - 04.2021
- Facilitated potential resident application intake, streamlining the onboarding process for new tenants.
- Preparing and executing lease packets for New Tenant Move-Ins.
- Verified rental eligibility through The Aspen Companies compliance verification process, ensuring adherence to housing regulations.
- Processing certifications to determine rent.
- Responded to service requests to uphold compliance with housing standards. to ensure compliance with housing standards.
- Clarified policies and procedures for tenants, supporting compliance with housing rules and enhancing tenant understanding.
- Managed contractor invoice processing for timely payments to vendors. from contractors to Corporate Office for payment.
Property Manager
Green Meadows Townhomes The Aspen Companies
Macon
05.2017 - 02.2020
- Managed day to day operations for 120-unit HUD Income-based property.
- Developed and managed on-site staff through effective recruitment, training, and motivation.
- Inspected property weekly to ensure in proper condition.
- Negotiated fees with outside contractors for specialized repairs, ensuring cost-effective solutions for property maintenance.
- Compiled and conveyed all operational and financial data to Regional Manager.
- Resolved inquiries from various parties through active listening and open-ended questioning, ensuring effective problem resolution.
- Contacted and followed up with tenants on renewal notices.
- Conducted annual re-examination appointments and housekeeping inspections.
- Collected and maintained careful records of rental payments.
- Contacted tenants to collect overdue rent or to discuss other critical issues.
- Established professional relationships with leasing office and residents, fostering collaboration and enhancing service delivery.
- Scheduled and facilitated community meetings to gather resident feedback and address concerns. and conducted to enable residents to voice concerns and provide a forum for issues to be addressed.
- Successfully passed HUD’s Management Occupancy Review.
Leasing Consultant
Green Meadows Townhomes Lockwood Management
Macon
10.2014 - 05.2017
- Followed up with tenants on renewal notices, enhancing lease retention and tenant satisfaction.
- Evaluated rental applications to verify eligibility based on established criteria. by following Lockwood's verification process.
- Conducted background checks on applicants.
- Processed rent payments and tracked transactions in Boston Post and OneSite, ensuring accurate financial records.
- Documented all correspondence with tenants, facilitating effective communication and relationship management.
- Maintained high customer approval rating as a result of dynamic service, exemplary support, and interpersonal communication.
- Coordinated and followed up on maintenance requests for residents.
- Coordinated maintenance and repair requests with Maintenance department and contacted contractors for bid proposals.
- Answered calls and responded to inquiries from various parties, using strong active listening, customer service and open-ended questioning skills to resolve problems.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Created and maintained community newsletter to keep residents aware of upcoming events and activities.
Education
Master Of Arts - Organizational Management/Human Resource Management
Ashford University
San Diego, CA, USABachelor Of Arts - Psychology
Bennett College For Women
Greensboro, NC, USASkills
- Tenant screening
- Lease administration
- Compliance monitoring
- Regulatory compliance
- Budget management
- Invoice processing
- Asset management
- Yardi Voyager expertise
- Preventive maintenance
- Facility coordination
- Onsite coordination
- Project leadership
- Analytical skills
- Workflow optimization
- Issue resolution
- Communication skills
- Interpersonal communication
- Active listening
- Customer engagement
- Relationship building
- Team collaboration
- Training and development
- Performance coaching
- Leadership abilities
- Motivational skills
- Adaptability
- Resourcefulness
- Work ethic consistency
- Company policy adherence
- Corrective measures
- Microsoft 365 proficiency
Certification
Certified Occupancy Specialist, National Center for Housing Management
Timeline
Personal
Sabbatical
05.2023 - Current
Assistant Property Ma nager
Green Meadows Townhomes/Sandy Springs MMS Group
04.2021 - 04.2023
Property Manager
Green Meadows Townhomes The Aspen Companies
05.2017 - 02.2020
Assistant Property Manager
Green Meadows Townhomes The Aspen Companies
05.2017 - 04.2021
Leasing Consultant
Green Meadows Townhomes Lockwood Management
10.2014 - 05.2017
Master Of Arts - Organizational Management/Human Resource Management
Ashford University
Bachelor Of Arts - Psychology
Bennett College For Women