Lisbeth Santos
Atlanta
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
4049
4049
years of post-secondary education
Work History
CSR/Limited Sub-Agent
The Ephraim Group Insurance
Lawrenceville
11.2024 - 03.2026
- Skilled in building client relationships, handling high-volume calls, resolving policy concerns, and assisting with quotes, endorsements, and renewals.
- Adept at explaining insurance products clearly while ensuring compliance with agency and state guidelines.
- Known for strong communication, problem-solving abilities, and delivering professional service that improves client satisfaction and retention.
Kitchen Steward
The Service Companies
Princeville
07.2024 - 09.2024
- Maintained cleanliness and sanitation of kitchen areas in accordance with health and safety standards.
- Responsible for washing dishes, utensils, and kitchen equipment, organizing storage areas, removing waste, and assisting kitchen staff to ensure smooth daily operations.
- Supported food preparation areas by keeping workstations clean and stocked, contributing to an efficient and hygienic kitchen environment.
Customer Service Representative
RaceTrac
Norcross
09.2022 - 05.2023
- Delivered prompt customer assistance in a high-volume retail setting by processing transactions, answering questions, and helping customers locate products.
- Maintained store presentation by organizing merchandise, restocking shelves, and ensuring cleanliness of sales floor and food/beverage areas.
- Supported daily store operations while promoting a positive customer experience and teamwork among staff.
Package Handler
FedEx
Norcross
11.2021 - 06.2022
- Loaded, unloaded, sorted, and scanned packages in a fast-paced warehouse environment while ensuring accurate routing and timely delivery.
- Operated material handling equipment, followed safety procedures, and worked efficiently as part of a team to meet daily shipping deadlines.
Education
Insurance/ Limited Sub-Agent -
AmericanProfessor.com
GAGED -
Gwinnett Technical College
Lawrenceville, GASkills
- Customer service
- Communication skills
- Bilingual
- Microsoft excel
- Restaurant experience
- Leadership
- Insurance knowledge
- Call center experience
- Computer proficiency
- Credit card payment processing
Timeline
CSR/Limited Sub-Agent
The Ephraim Group Insurance
11.2024 - 03.2026
Kitchen Steward
The Service Companies
07.2024 - 09.2024
Customer Service Representative
RaceTrac
09.2022 - 05.2023
Package Handler
FedEx
11.2021 - 06.2022
Insurance/ Limited Sub-Agent -
AmericanProfessor.com
GED -
Gwinnett Technical College