Lisette Betancourt
Stone Mountain
Summary
An experienced customer service professional who is a confident communicator across multiple levels and who always puts the customers first. I have a long track record of exceeding customers expectations and of improving customer relationships. I have exceptional verbal communication skills and use them effectively to deal with difficult and dissatisfied customers. Also I am always working hard to ensure that customers have a positive experience, and use feedback to gain a better understanding of what my customers really want.
Overview
9
9
years of professional experience
Work History
Legal Assistant
J.Lee & Associates Law Group LLC
05.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Radiology Scheduler
Imaging Healthcare Specialists
03.2023 - 03.2024
- Scheduled diagnostic radiology appointments for patients in outpatient testing
- Creating and importing medical record numbers for patients in order to accurately schedule appointments
- Update and enter pre certifications for insurance
- Worked closely with the verification department for pre authorization
- Answer telephone in a timely and professional manner and schedule all patients for MRI, CT, DEXA scans, Nuclear Medicine, Ultrasounds, and Mammogram
- Send and receive emails for various departments within the company
Medical Secretary/Receptionist
MedLink Georgia, Inc.
04.2022 - 03.2023
- Receive and assist patients as needed
- Type medical documents (e.g
- Physician dictations and patient charts)
- Maintain detailed patient and medical records
- Manage office communications (e.g
- Phone, correspondence)
- Schedule medical appointments
- Work with insurance companies to process claims
- Process invoices, bills and payments
- Ensure confidentiality of sensitive information
- Maintaining medical and insurance records
- Handling communications and calendars
Legal Assistant
The Spencer Law Firm
02.2021 - 03.2022
- Conduct research for a case, which may include obtaining medical or employment records
- Take calls, make calls, write and deliver messages
- Mail, fax, or email court documents to clients, witnesses, or court officials
- Organize internal court records for easy access at any time
- Schedule meetings, manage changes to a schedule, and keep the lawyer informed of the day's activities
Tax Clerk
Dekalb County Tax Commissioner's Office
04.2018 - 11.2020
- Skill in interpreting complex information and in conveying it to others in an accurate, complete, and understandable manner
- Knowledge of state laws and regulations, regulating the issuance of automobile tags and the collection of ad valorem tax
- Knowledge of computers and job related software programs
- Skill in public and interpersonal relations
- Manage quality communication, customer support and product representation for each taxpayer
- Collect property tax payments, filing general office duties, input property tax exemptions
Customer Service Representative
Square One Art
03.2017 - 04.2018
- Listen and respond to customer's needs and concerns
- Provide information about products and services
- Take orders, determine charges, and oversee billing or payments
Server
California Pizza Kitchen
09.2015 - 04.2018
- Delivered exceptional, friendly, and fast service
- Assisted guests with making menu choices in an informative and helpful fashion
- Train new waiters and floor staff on guest service expectations, safely procedure, proper food handling, and restaurant protocols
- Answered questions about menu selections and made recommendations when requested
Education
High School Diploma -
John F Kennedy High School
Anaheim, CA07.2009
Skills
- Fluently Speak Spanish and English
- Tax Experience
- Legal Drafting
- Typing
- Guest Services
- Food Handling
- Legal Research
- Front Desk
- Insurance Verification
- Medical Scheduling
- Medical Billing
- Customer service
- EMR systems
- Medical records
- Clerical experience
- Sales
- Microsoft Office
- Phone etiquette
- Data entry
- Medical imaging
- Paralegal experience
- Restaurant experience
- Spanish
- English
- Patient care
- Computer skills
- Medical terminology
- Medical receptionist
- Organizational skills
- Time management
- Office experience
- Communication skills
- Bilingual
- Medical office experience
- Administrative experience
- HIPAA
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Legal Assistant
J.Lee & Associates Law Group LLC
05.2024 - Current
Radiology Scheduler
Imaging Healthcare Specialists
03.2023 - 03.2024
Medical Secretary/Receptionist
MedLink Georgia, Inc.
04.2022 - 03.2023
Legal Assistant
The Spencer Law Firm
02.2021 - 03.2022
Tax Clerk
Dekalb County Tax Commissioner's Office
04.2018 - 11.2020
Customer Service Representative
Square One Art
03.2017 - 04.2018
Server
California Pizza Kitchen
09.2015 - 04.2018
High School Diploma -
John F Kennedy High School
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