Lisha Stanley
Stone Mountain
Summary
I am flexible, self-motivating, reliable and an enthusiastic individual with good communication skills, confident in dealing with people. I Enjoy working on my own initiative or as part of a team, with a strong sense of responsibility and even under significant pressure, I possess a strong ability to work effectively.
Customer service professional with commitment to excellence and reputation for reliability. Known for achieving positive outcomes through effective communication and problem-solving. Focused on team collaboration and adapting to diverse customer needs, ensuring seamless service delivery. Strong interpersonal skills and customer-centric mindset valued by employers.
Professional, reliable customer service specialist. Skilled in managing inquiries, resolving issues, and providing support with positive attitude. Strong focus on team collaboration, adaptability, and achieving results. Proficient in communication, problem-solving, and maintaining customer satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Operator
Clear Harbor
St Kitts And Nevis
01.2010 - 12.2010
- Taking calls from customers of Comcast America, concerning bills.
- Answering any queries regarding billing statements.
- Assisting with faults from clients cable box.
Avon District Sales Representative
C&C Trading Ltd
01.2011 - 08.2015
- Appoint new Avon representatives and register them online
- Contact all new representatives within two days to ascertain their progress and to give advice and any assistance they may require.
- Assist Avon representatives in doing their online orders.
- Handle and seek to positively solve queries.
- Alert Avon representatives of upcoming activities and Promotions.
- Posting of invoices.
- Hosting of Sales Meeting once per month
- Customer searches and recruitment Drives
Administrative Assistant
G Squared Arts
St Kitts And Nevis
07.2008 - 01.2010
- Deposit daily sales at the bank.
- Recording and reviewing of invoices in quick book.
- Overseer of all the company’s banking operations.
- Calling of customers regarding their personal outstanding bills.
- Keeping records of material that are in stock.
- Making reservations and company appointments.
Customer Service Clerk
American Airlines, R.L.B. International Airport
01.1994 - 01.2008
- Meeting and greeting clients.
- Verifying cash sales made on a daily basis.
- Acting Lead Agent.
- Counter Ticket sales.
- Ground security coordinator.
- Taking and recording baggage reports.
- American Airlines and Eagle Operations Agent.
- Any other reasonable duties as requested from time to time.
- Dispatching of company mails on a daily basis.
Retail Store Owner
Self Employed Services
St Kitts And Nevis
12.2014 - 07.2024
- Developed and implemented inventory management systems to optimize stock levels and reduce waste.
- Established strong vendor relationships, negotiating favorable terms and enhancing product offerings.
- Led marketing initiatives, increasing customer engagement through targeted promotions and social media strategies.
- Mentored staff in customer service best practices, improving overall satisfaction and loyalty rates.
- Streamlined operational processes, resulting in enhanced efficiency and reduced overhead costs.
- Oversaw financial management, ensuring accurate budgeting and forecasting to sustain profitability.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
- Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Established a strong brand identity through consistent visual merchandising guidelines across all store locations.
- Implemented loss prevention strategies to minimize instances of theft or damage, resulting in a reduction of shrinkage and overall expenses.
- Increased customer satisfaction by implementing innovative store layout and design.
- Ensured compliance with all relevant regulations related to taxes reporting health safety standards, and licensing requirements.
- Improved operational efficiency through the introduction of streamlined processes for ordering, stocking, and cashiering activities.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reading Tutor
Americorp
Decatur, GA
10.2025 - Current
- Developed personalized reading plans to enhance literacy skills for diverse learners.
- Assessed student progress through regular evaluations and tailored interventions.
- Collaborated with educators to integrate reading strategies into existing curricula.
- Conducted individual and group tutoring sessions, fostering a supportive learning environment.
- Utilized educational technology tools to track student performance and engagement.
- Improved students'' reading fluency through tailored lesson plans and engaging activities.
- Developed strong rapport with students, fostering a supportive learning environment that empowered them to succeed.
- Conducted assessments to determine comprehensive understanding of materials.
- Maintained detailed files and created charts to track student progress.
- Evaluated student performance using formal assessments, guiding the development of effective tutoring strategies based on results.
- Boosted student confidence in reading abilities by providing consistent support and encouragement.
- Provided positive feedback often to encourage continued reading success.
- Implemented evidence-based interventions to address specific reading difficulties experienced by individual students.
- Tracked learning progress to optimize tutoring methods and help students achieve goals.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Monitored student progress and provided feedback and support.
- Motivated students with accurate feedback and positive reinforcement.
- Mentored and coached students with focus on developing independence and self-confidence.
- Developed methods to motivate and engage students in learning.
- Issued reports updating students, parents and teachers on student progress.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Maintained records of student assessments, tutoring activities and results.
Education
Caribbean Secondary Education Certificate - undefined
Basseterre High School
01.1994
Skills
- Sabre
- Windows Systems
- Microsoft Office
- Internet
- Strong communication
- Interpersonal skills
- Teamwork skills
- Call center experience
- Product knowledge
- Customer focus
- Complaint handling
- Assertiveness
- Negotiation
- Sales closing
- Account updating
- CRM software
- Merchandise upselling
- Refunds processing
- Retail marketing
- Customer service
- Problem-solving skills
- Call center customer service
- Resolving issues
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Cash handling
- Answering questions
- Customer support
- Communicating with clients
- Gathering information
- Data entry
- Customer service optimization
- Technical troubleshooting
- Customer relationship management
- Appointment scheduling
- Quality control
- Documentation and reporting
- Training experience
- Complaint resolution
- Call control
- Payment processing
- Quality assurance
- Logging call information
- Performance monitoring
- Calm disposition
- FLUENT IN LANGUAGE
- Inbound phone call management
- Building rapport
- Sales expertise
- Call center operations
- Performance improvement
- Data gathering
- Technical support
- Account management
- Product upselling
- Proficient in software
- Language fluency
- System documentation
- Prospecting skills
- Database research
- Delivery tracking
- Brand representation
- Quality assurance controls
- Record preparation
- Product or service expertise
- Credit adjustments
- Call controlling
- Software CRM system expert
- Providing customer support
- Call control skills
- Caller accomodations
- Call logging
- New teller training
- Quality assurance optimization
- Customer account updates
- CallSelect
- Analytical
- Proficiency in type software
- Professional phone voice
- Script adherence
- Call documentation skills
- Teamwork and collaboration
- Teamwork
- Call handling
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Multitasking
- Reliability
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Customer service excellence
- Understanding customer needs
- Organizational skills
- Team collaboration
- Calm under pressure
- Shipping and receiving
Certification
- International Airport Passenger Service
- Immigration Travel Document Seminar - 10 hours
- Zone Manager Training - Certificate in Recognition of Successful completion - 2011
- Customer Service and Professionalism Courses 1 and 2
- Loss Prevention course 1
- Stress Management course
- Introduction to Food and health course - Certificate in completion
- Store Safety 1 course - Certificate in completion
Interests
Cooking and Baking, Travelling, Meeting new people
Timeline
Reading Tutor
Americorp
10.2025 - Current
Retail Store Owner
Self Employed Services
12.2014 - 07.2024
Avon District Sales Representative
C&C Trading Ltd
01.2011 - 08.2015
Customer Service Operator
Clear Harbor
01.2010 - 12.2010
Administrative Assistant
G Squared Arts
07.2008 - 01.2010
Customer Service Clerk
American Airlines, R.L.B. International Airport
01.1994 - 01.2008
Caribbean Secondary Education Certificate - undefined
Basseterre High School