Marlen Gutierrez
FORESTPARK
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Wheelchair Agent / Gate coordinator
Hartsfield Jackson Airport
Atlanta
03.2025 - Current
- Assisted passengers with mobility needs, ensuring timely boarding and adherence to safety protocols throughout the airport.
- Coordinated gate operations, effectively managing boarding processes to minimize delays and enhance passenger flow.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues related to wheelchair assistance.
- Collaborated with airline staff to streamline operations, improving communication and coordination during peak travel periods.
- Monitored equipment and supplies, ensuring proper maintenance of wheelchairs and related resources for operational efficiency.
- Supported team efforts during busy flight schedules, demonstrating flexibility and adaptability in fast-paced environments.
- Assisted customers with baggage claims.
- Helped customers enter airplane, locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Greeted customers, answered questions and discussed services.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Transported individuals requesting wheelchair service to and from desired locations.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Resolved customer complaints regarding product performance or service issues in a timely manner.
Janitor
KIPP Vision Academy
Atlanta
08.2024 - 05.2025
- Cleaned and sanitized classrooms and common areas, ensuring a safe and hygienic environment for students and staff.
- Monitored and restocked cleaning supplies regularly, maintaining adequate inventory levels for efficient operations.
- Conducted routine inspections of facilities, identifying maintenance issues and reporting them to appropriate personnel for resolution.
- Followed established safety protocols while performing cleaning tasks, promoting a culture of safety within the school community.
- Collaborated with other team members to schedule cleaning tasks, ensuring timely completion and optimal facility upkeep.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
Sorter scanner and trainer
Lantern delivery system
Forest Park
08.2022 - 09.2024
- Trained new staff on sorting and scanning procedures, enhancing team efficiency and reducing onboarding time.
- Operated scanning equipment to accurately process packages, ensuring timely delivery and maintaining high service standards.
- Monitored sorting workflows, identifying areas for improvement and implementing solutions to optimize operational efficiency.
- Collaborated with team members to streamline sorting processes, contributing to faster package handling and improved performance.
- Maintained organized work areas and equipment, supporting a clean, safe, and efficient sorting environment.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Communicated effectively with fellow sorters about workloads and progress updates.
Cook
Yes wings and hibachi
Stockbridge
08.2021 - 08.2022
- Maintained a clean and organized kitchen environment, adhering to health and safety regulations during food preparation.
- Collaborated with team members to streamline kitchen operations, enhancing service efficiency during peak hours.
- Implemented effective time management strategies, allowing for timely meal delivery and improved customer satisfaction.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Used standardized recipes and other instructions to prepare food.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Cashier
Checks Cashed
Stockbridge
09.2021 - 01.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and enhancing overall customer experience.
- Maintained a clean and organized workspace, contributing to a welcoming environment for customers and team members.
- Resolved customer inquiries and issues promptly, improving service satisfaction and reinforcing customer loyalty.
- Conducted end-of-day cash reconciliations, ensuring accuracy in financial reporting and minimizing discrepancies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Cashier
American wings and hibachi
Stockbridge
05.2020 - 07.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and enhancing overall customer experience.
- Maintained a clean and organized workspace, contributing to a welcoming environment for customers and team members.
- Assisted in training new cashiers on proper cash handling procedures and customer service protocols, fostering team cohesion.
- Resolved customer inquiries and issues promptly, improving service satisfaction and reinforcing customer loyalty.
- Collaborated with team members to optimize checkout processes, reducing wait times and improving customer flow.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
GED
Jonesboro, GASkills
- Mobility assistance
- Boarding coordination
- Customer inquiry resolution
- Safety protocol adherence
- Team collaboration
- Wheelchair transport
- Cleaning and sanitization
- Inventory management
- Facility inspections
- Cash handling
- Time management
- Food safety practices
- High-pressure environment management
- Strong organization
- Multitasking abilities
- Fast learner
Languages
English
Professional
Spanish
Professional
Timeline
Wheelchair Agent / Gate coordinator
Hartsfield Jackson Airport
03.2025 - Current
Janitor
KIPP Vision Academy
08.2024 - 05.2025
Sorter scanner and trainer
Lantern delivery system
08.2022 - 09.2024
Cashier
Checks Cashed
09.2021 - 01.2022
Cook
Yes wings and hibachi
08.2021 - 08.2022
Cashier
American wings and hibachi
05.2020 - 07.2021
GED