Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Litzy Vicente-Santos

Rome

Summary

Dynamic and customer-focused professional with extensive experience as a Drive-Thru Cashier at Burger King. Proven ability to enhance customer satisfaction through excellent communication and problem-solving skills. Recognized for maintaining high standards of cleanliness and organization while efficiently handling cash transactions and adapting to fast-paced environments.

Developed excellent customer service and cash handling skills in high-volume, fast-paced environment. Demonstrated ability to manage transactions efficiently while ensuring customer satisfaction. Looking to transition into new field, leveraging strong communication and teamwork skills.

Overview

4
4
years of professional experience

Work History

Drive-Thru Cashier

Burger King
01.2025 - Current
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.

Drive-Thru Cashier

Zaxbys
05.2021 - 07.2023
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Followed company policies and procedures regarding cash handling.
  • Monitored customer orders to confirm accuracy in preparation and delivery.
  • Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Maintained clean, tidy and orderly work station to uphold company standards.

Education

High School Diploma -

Rome High School
1000 Veterans Memorial Hwy
05-2024

Skills

  • Cleaning and sanitation
  • Excellent communication
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Multitasking and organization
  • Taking and preparing orders
  • Flexible schedule
  • Cash handling
  • Kitchen support
  • Patience and empathy
  • Menu memorization
  • Food service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Drive-Thru Cashier

Burger King
01.2025 - Current

Drive-Thru Cashier

Zaxbys
05.2021 - 07.2023

High School Diploma -

Rome High School

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Litzy Vicente-Santos