Elizabeth Freck

• Connected callers to necessary social services, facilitating positive long-term outcomes beyond immediate crises.
• Implemented de-escalation strategies to assist callers experiencing emotional distress or aggressive behavior.
• Enhanced caller support by providing empathetic, non-judgmental counseling during high-stress situations.
• Provided ongoing support for callers transitioning out of crisis situations, aiding in the development of coping strategies and resilience skills.
• Coordinated with law enforcement, medical professionals, and other agencies as needed for safe handling of crisis situations.
• Improved crisis resolution by effectively evaluating client needs and formulating personalized intervention plans.
• Implemented de-escalation strategies to assist individuals experiencing emotional distress or aggressive behavior.
• Assisted families in understanding their loved one''s needs, promoting effective communication and conflict resolution techniques.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Delivered dynamic presentations during cohort training to facilitate learning and retention among diverse audiences.
• Facilitated team-building exercises to foster collaboration between cohort team members.
• Elevated participant engagement by developing interactive training modules including using Google Forms and Kahoot games to boost learning and retention.
• Boosted training session effectiveness with integration of multimedia tools.

• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Worked one-on-one with students and teachers to increase overall classroom success.
• Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations.
• Regularly met with enrolled students to confirm success and identify problem areas.
• Reviewed and discussed new students' academic credentials, interests and educational goals.
• Collaborated with teachers to define therapy objectives and analyze progress.
• Maintained positive relationships with students, faculty, alumni and administration.
• Conducted group and individual counseling services to elementary students to meet developmental, preventive and remedial needs of students with learning disabilities.

• Helped develop special programs, events and workshops to inform and better involve and support parents who have a child or adult with disabilities.
• Identified available community resources and programs for families of disabled children.
• Identified and researched success roadblocks and organized services to assist students with gaining access to community services.
• Presented talks to families, administrators and community groups outlining support and service opportunities for individuals with disabilities.
• Produced detailed and timely reports, paperwork and other supporting materials to facilitate parent education and support in regards to the new diagnosis of a disabled child.

Responsibilities

• Member of a crisis response team that served individuals working in various areas of the sex industry.
• Intake and response coordinator for at risk members of the population that filled out a card to be contacted by our team.
• Managed a large email list with new content and newsletters using Mail-chimp.
• Researched and created online marketing plans for Facebook and organization website that including premium times for mail outs and posts to solicit new donations.
• Worked to create new revenue streams and new avenues for donations.

Responsibilities

• Primary english instructor for Chinese children ages 3-14.
• Maintained excellent rapport with both parents and children to promote the purchase of new class packages and build a clientele of return students.
• Responsible for creating online sales material to attract new students

Achievements

• Completed 2050 classes with teaching only 430 unique students which is an excellent retention rate for repeat students.
• Won numerous awards for the creation of promotional materials and blog content.