Lizabeth Norman
Macon
Summary
With a proven track record at NYC Administration for Children's Services, I excel in neglect and abandonment reporting and bilingual communication, ensuring comprehensive case documentation and fostering teamwork. My expertise enhances service delivery and client outcomes, reflecting a commitment to mental health awareness and active learning.
Experienced with conducting detailed child welfare investigations and making informed decisions to protect vulnerable children. Utilizes strong crisis management skills and empathetic communication to support families. Knowledge of regulatory guidelines and effective collaboration enhances case outcomes.
Overview
20
20
years of professional experience
Work History
Child Protective Investigator Specialist
NYC Administration for Children's Services
02.2009 - 08.2014
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Screened and made determination for validity of abuse or neglect allegations. collected court evidence of child abuse.
- Exercise emergency removal if deemed necessary.
- Prepare cases for and testified in court proceedings as required.
- Monitor progress and compliance with court order, provide on-going case management services to reduce family conflict and prevent out of home placement. consult with and advise with the multi-disciplinary teams and Family Assessment Planning Team.
Case Worker
Neighborhood S.H.O.P.P. Inc.
02.2007 - 07.2009
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Enhanced client trust by displaying empathy, active listening, and compassionate communication during highly sensitive investigations.
- Navigated complex regulatory requirements to ensure compliance with state mandates governing adult protective investigations.
- Ensured accurate documentation and maintained confidentiality by diligently completing detailed reports for each investigation.
- Demonstrated cultural competency by effectively working with diverse populations and addressing unique needs based on cultural backgrounds.
- Provide Case Assistance to victims of elder abuse.
- Encourage psycho-education regarding the nature of elder abuse including patterns of escalation overtime.
- Work with liaison with Bronx District Attorney's Office, Bronx Family Court and Criminal Court system in helping clients obtain orders of protection.
Case Manager
Center Against Domestic
12.2004 - 02.2007
- Developed individualized care plans for improved client outcomes.
- Developed crisis management plans for at-risk clients.
- Improved service outcomes with effective team collaboration.
- Coordinated team efforts to streamline case management processes.
- Coordinated referrals for clients to ensure timely access to services.
- Engaged with clients to identify barriers to access for necessary services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Orient and assist residents in their adjustments to the shelter and in meeting shelter responsibilities.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Rehabilitation Specialist
Independent Living Association Inc.
11.2000 - 12.2004
- Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
- Collaborated with interdisciplinary teams to ensure comprehensive treatment plans for optimal patient recovery.
- Empowered patients by teaching self-management techniques, promoting independence in daily activities.
- Implemented evidence-based interventions to maximize functional gains and minimize complications related to chronic conditions or disabilities.
- Conducted thorough assessments to determine appropriate treatment goals and interventions for each patient.
- Evaluated medical equipment options, recommending appropriate assistive devices based on individual needs and functional abilities.
- Developed educational materials for both internal staff training purposes as well as external resources for patients and families.
Direct Care Counselor
Independent Living Association Inc.
01.1995 - 11.2000
- Increased client engagement by consistently offering opportunities for recreation, skill-building activities, and social interaction within the facility or community setting.
- Provided crisis intervention as needed, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
- Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
- Promoted a positive facility culture by modeling professionalism, empathy, and respect towards both colleagues and clients alike.
- Provided timely and accurate feedback to supervisors regarding client progress, allowing for informed decision-making in regards to case management strategies.
- Improved clients'' daily living skills through consistent guidance and encouragement in various activities.
- Participated in ongoing professional development opportunities, staying current on industry best practices for enhanced service delivery.
- Served as a liaison between clients, their families, and the treatment team, fostering strong communication channels and promoting collaborative care efforts.
Education
Bachelor of Arts - Sociology
College of Staten Island
Staten Island, NYSkills
- Teamwork and cooperation
- Neglect and abandonment reporting
- Writing and verbal communication
- Case documentation
- Mental health awareness
- Active learning
- Bilingual, Fluent in Spanish (reading and writing)
Languages
Spanish
Native or Bilingual
Timeline
Child Protective Investigator Specialist
NYC Administration for Children's Services
02.2009 - 08.2014
Case Worker
Neighborhood S.H.O.P.P. Inc.
02.2007 - 07.2009
Case Manager
Center Against Domestic
12.2004 - 02.2007
Rehabilitation Specialist
Independent Living Association Inc.
11.2000 - 12.2004
Direct Care Counselor
Independent Living Association Inc.
01.1995 - 11.2000
Bachelor of Arts - Sociology
College of Staten Island
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