Lizet Alvarez-Diaz
Gainesville,GA
Summary
Dedicated healthcare professional with hands-on experience at Northside Hospital Forsyth, excelling in venipuncture and patient care. Proven ability to enhance patient satisfaction through empathetic communication and efficient problem-solving. Committed to maintaining HIPAA compliance and ensuring specimen integrity, contributing to streamlined processes and improved patient experiences. Dedicated to outpatient and inpatient care. Developed many skills in clinic setting including precision in specimen collection and patient interaction. I would put in orders like type screens, blood cultures, cancer patient kits, and pediatric heel puncture etc. Venipuncture straight stick,butter fly, and pediatric sticks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Internship Student
Northside Hospital Forsyth
03.2025 - 05.2025
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Promoted patient safety by verifying identification, labeling samples correctly, and cross-checking information with requisition forms.
- Handled difficult venipuncture situations skillfully, adapting techniques as needed based on individual patient needs or anatomy variations.
- Improved patient comfort by employing efficient and gentle phlebotomy techniques.
- Reduced wait times for patients by efficiently completing pre-draw paperwork in electronic medical records system.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Customer Service Representative
Hall County Health Department
01.2022 - 01.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Education
Certificate - Phlebotomist
Lanier Technical College
Gainesville, GA05-2025
High School Diploma -
North Hall High Scool
Gainesville, GA05-2021
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood culture collection
- Geriatric phlebotomy
- Personal protective equipment usage
- Medical terminology
- Sample labeling
- Blood transfusions
- Appointment scheduling
- Data entry
- Infection control
- Quality control
- Pediatric phlebotomy
Certification
- Certificate of Training Workplace Blood Borne Pathogens
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Internship Student
Northside Hospital Forsyth
03.2025 - 05.2025
Customer Service Representative
Hall County Health Department
01.2022 - 01.2024
Certificate - Phlebotomist
Lanier Technical College
High School Diploma -
North Hall High Scool
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