Lizett Mendoza
Gainesville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Member Specialist
Sam's Club
06.2023 - 12.2024
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Educated members on available benefits and resources.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Trained new personnel regarding company operations, policies and services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Order Fulfillment Associate
Amazon Fullfilment Center
08.2022 - 12.2022
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed procedures at all times for personal and team safety.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Developed strong familiarity with warehouse technology systems enabling quick navigation through inventory databases.
Retail Worker
Rustic Closet Boutique
10.2020 - 11.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Handled cash transactions accurately and efficiently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Business Administration And Management
University of North Georgia
Gainesville05-2026
Skills
- Data entry proficiency
- Customer service
- Product sales
- Problem-solving abilities
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Money handling
- Time management abilities
- Billingual
Languages
Spanish
Native or Bilingual
Timeline
Member Specialist
Sam's Club
06.2023 - 12.2024
Order Fulfillment Associate
Amazon Fullfilment Center
08.2022 - 12.2022
Retail Worker
Rustic Closet Boutique
10.2020 - 11.2021
Business Administration And Management
University of North Georgia
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