Llu Lisa Rubio

• Answers phones and schedules and confirms appointments, and inputs patient demographic into company systems.

● Provides accurate information to patient in a courteous manner and fills all reasonable requests or requirements.

• Tracks and manages the list of referred patients, updates as the patient moves along in the appointment process.
• Strive to meet or exceed call center metrics while providing excellent consistent customer service.

• Reviewed medical testing requests to determine validity of diagnostic testing requests.
• Prepared reports and updated required documentation.
• Reviewed and researched patients' medical records and charts to determine past conditions.
• Answered calls to inquire the status about they're glasses or contacts order.
• Set up appointments for new and returning patients.
• Verified insurance for patients to view eligibilities and coverages.
• Placed orders for contact lenses.
• Filled out referrals for patients, as well as got in contact with specialist to set up appointments.

• Answer and resolve phone calls, emails and letters from customers who have general questions about policies or products inquiries.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Sought ways to improve processes and services provided.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.