LOGAN ROWLAND
Warner Robins
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Manager – Aviation Painting
Dean Baldwin Painting
01.2025 - 12.2025
- Performs detailed pre-planning of incoming to outgoing of each aircraft to facilitate seamless transition of paint processes to include:
- Ensures contract review is accomplished for paint work scope.
- Conducts detail review of EO (page turner) with Production leads, Maintenance, and Inspection
- Conducts initial Pre-Dock planning meeting with support departments and customer using DBP pre-dock form.
- Conducts meetings with customers and department personnel to support customer requests as needed
- Ensures accurate data, timekeeping and paperwork is properly completed in a timely manner by production personnel
- Creates customer billings, gets approvals from customers.
- Ensures corrective/Preventive actions relating to his/her assigned process and procedure, are initiated and/or completed in a timely manner as required by the Quality Management System
- Performs other duties as assigned by General Manager
- May delegate authority but retain responsibility
Region Operations Manager
Painters Supply and Equipment
08.2022 - 01.2025
- My responsibilities include overseeing 6 stores in my region making sure each runs smoothly, cleanly and in compliance with company standards. I accomplish this by implementing best operational practices by utilizing SOP’s across the region.
- Duties include:
- Direct and guide reporting managers in the performance of their job duties.
- Implement bimonthly store audits.
- Assist with inside customer service, as needed, including servicing customers and/or processing their orders, including mixing paint.
- Ensure that Store Managers train and cross train personnel in their duties utilizing Company training aides including Company recommended programs.
- Assist in interviewing and developing store personnel as needed.
- Monitor and ensure the implementation and compliance with Company security standards including opening/closing store, truck security inspection, etc.
- Give immediate attention to customer comments and complaints and mediate to resolution.
- Identify potential problems and work through with sales support network.
- Know the job duties of reporting personnel and ensure their completion to Company standards.
- Ensure staffing levels and employee schedules are determined and implemented accordingly.
Store Manager
Painters Supply and Equipment
03.2018 - 08.2022
- During my time here at this job, I have learned exceptional leadership skills, including overseeing the store and leading a team to make sure that our store is in line with the values and sales performance goals of corporate.
- Ability to memorize and use hundreds of part numbers.
- Responsible to fill orders for customers, answer the telephone, mix paint, manage inventory, unload the truck and put the inventory in the correct area, file papers, bill invoices to customers, settle the credit card statement, count the money in the register, make the appropriate deposit, and complete a daily report in Excel.
- I have learned how to manage my own work in process and to give exceptional customer service as well as results.
- I work well with my team to make sure that we are providing the best customer service to our customers and in turn, am very good at handling customer complaints or issues with a product that we have sold.
Delivery Driver
Painters Supply & Equipment
07.2015 - 03.2018
- Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
- Maintain company vehicle. Alert supervisor as to truck’s repair and servicing needs.
- Know paperwork flow and provide delivery documents as required.
- Alert Sales Representatives to possible sales leads given by customers or potential customers.
- Clean and maintain all areas and equipment as assigned.
- Make delivery of product as needed ensuring customers’ quality and service expectations are met.
- Load merchandise to ensure safety and security.
- Unload deliveries at Customer site as directed by the Customer. Validate correct shipment with the responsible individual at the customer site.
- Return materials, color matches, and tools for repair from customers to Store and/or Warehouse.
- Load merchandise to ensure safety and security.
- Conduct self in professional manner to ensure customers’ quality and service expectations are met.
Substitute Teacher
Loving Care Learning Center
01.2015 - 07.2015
- My responsibilities include: ensured the safety of the children that were under my supervision, organized activities, and taught the children basic skills.
- I was able to build skills such as patience, decision making, instructional and intrapersonal skills.
Cashier
Zaxbys
06.2013 - 01.2015
- Welcomed and assisted customers, demonstrated knowledge of sales and customer service.
- Memorized the entirety of the menu and any specials held.
- Communicated and cooperated with superiors.
- Worked well with a team to keep the restaurant running efficiently.
- Communicated well with customers and solved any problems or issues that arose.
- Handled money in and out of the register.
Education
High School Diploma -
Northside High School
Warner Robins, GA05-2015
Skills
- Basic Microsoft Office Knowledge
- Basic Microsoft Word Knowledge
- Basic Adobe PDF knowledge
- Basic Microsoft Excel knowledge
- Internet proficiency
- Quick to learn
- General mathematical skills
- Strong attention to detail
- Excellent customer service skills
- Excellent verbal and written communication skills
- A passion for the automotive world
- The drive to learn as much as possible
- Ability to work with others to achieve a common goal
Websites
Certification
- Currently working on I-CAR Certifications in:
- Estimating
- Auto Physical Damage Appraiser
- Refinish Technician
- DELTRON – Pittsburgh Paint and Glass (PPG) – December 2019
- This program trains refinish technicians in personal safety, spray equipment, paint chemical fundamentals and repair procedures for Deltron refinish system products.
- Skills gained after completion include but are not limited to shop and product safety environmental awareness and knowledge of Deltron undercoats and sealers, basecoat and clearcoat systems.
Timeline
Program Manager – Aviation Painting
Dean Baldwin Painting
01.2025 - 12.2025
Region Operations Manager
Painters Supply and Equipment
08.2022 - 01.2025
Store Manager
Painters Supply and Equipment
03.2018 - 08.2022
Delivery Driver
Painters Supply & Equipment
07.2015 - 03.2018
Substitute Teacher
Loving Care Learning Center
01.2015 - 07.2015
Cashier
Zaxbys
06.2013 - 01.2015
High School Diploma -
Northside High School