Logan Smith
Atlanta
Summary
Results-driven General Operations Manager skilled in fostering relationships and influencing frontline staff to optimize performance. Demonstrated ability to manage multiple projects under tight deadlines while ensuring clear communication. Proficient in problem-solving and prioritizing tasks to meet organizational goals. Maintains high standards of organization and safety in all work areas.
Overview
5
5
years of professional experience
Work History
FedEx Business Contact Manager
Elevation Bound Logistics
03.2025 - Current
- Led and mentored a team of delivery professionals to exceed FedEx Ground performance metrics.
- Ensured adequate staffing levels to complete all assigned deliveries efficiently.
- Estimated daily service needs, managed equipment requirements, dispatched drivers, and optimized routes.
- Resolved day-to-day issues promptly to maintain operational flow.
- Conducted pre-trip and post-trip inspections to ensure vehicle readiness.
- Managed procedures for on-time pickups and deliveries, addressing exceptions effectively.
- Maintained open communication channels to facilitate teamwork and information sharing.
Operations Manager
Fedex Ground
05.2022 - 06.2024
- Ensured smooth workflow and timely task completion through effective management of daily operations.
- Fostered positive work environment by promptly addressing employee concerns.
- Assessed resource needs according to projected workload, optimizing resource allocation for efficiency.
- Established performance metrics and monitored team progress to provide constructive feedback.
- Anticipated and resolved operational issues using strong problem-solving skills.
- Clarified expectations and objectives for team members, supporting goal achievement.
Package Handler Trainer
Fedex Ground
06.2021 - 05.2022
- Ensured safe handling of packages at all times.
- Collaborated with management to address safety-related issues promptly.
- Verified that all packages complied with proper weight limits prior to loading.
- Scanned packages to maintain accurate tracking throughout the process.
- Sorted and routed packages efficiently based on destination needs.
- Developed safety protocols for newly hired package handlers, emphasizing retention and growth.
Package Handler
Fedex ground
04.2021 - 06.2021
- Used RF scanner to pick products accurately.
- Worked additional shifts with short notice.
- Handled over 600 packages per hour, consistently exceeding quotas.
- Scanned barcodes on packages using handheld devices to track shipments.
- Followed safety protocols while working in fast-paced environment to prevent accidents or injuries.
- Collaborated with team members to ensure efficient operations and high productivity levels within warehouse.
CAP 2 Associate
Walmart Inc.
03.2020 - 04.2021
- Minimized product losses with proper stacking and stock rotation procedures.
- Met presentation standards by keeping restocking areas organized and removing debris from customer pathways.
- Assisted customers with locating merchandise and getting out-of-reach products.
- Carried loads of up to 1000 pounds using pallet jacks.
- Kept accurate records by tracking information with handheld devices, scanners and computer terminals.
- Resolved order fulfillment issues in close collaboration with customers and team members.
Education
Associate in Arts (A.A.) - Business Administration
College of Central Florida
Ocala, Florida05.2025
Skills
- Workforce training
- Safety regulations adherence
- Operational effectiveness
- Goal setting and attainment
- Scheduling forecasts
- Strategic planning processes
- Facility oversight
- Decisive leadership
- Time organization
- Open communication skills
LANGUAGE
English
Native
Timeline
FedEx Business Contact Manager
Elevation Bound Logistics
03.2025 - Current
Operations Manager
Fedex Ground
05.2022 - 06.2024
Package Handler Trainer
Fedex Ground
06.2021 - 05.2022
Package Handler
Fedex ground
04.2021 - 06.2021
CAP 2 Associate
Walmart Inc.
03.2020 - 04.2021
Associate in Arts (A.A.) - Business Administration
College of Central Florida
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