Logan Wood
Marietta
Summary
Accomplished in crisis management and intervention, with a proven track record at LiveSafe Resources for developing solutions and exceeding service standards. Skilled in resource coordination and communication, adept at transforming high-pressure situations into positive outcomes. Demonstrates a unique blend of empathy and problem-solving, enhancing client care and service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Staff
Publix
02.2023 - Current
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Responded to customer requests for products, services, and company information.
- Handled large transactions of money due to money orders and money transfers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Shelter Intern
LiveSafe Resources
08.2024 - 12.2024
- Analyzed problems and worked with teams to develop solutions.
- Provided compassionate support by responding to crisis calls, assessing client needs, and connecting them with appropriate resources.
- Effectively managed high-pressure situations through crisis intervention and problem-solving strategies.
- Maintained and updated a comprehensive database of community resources to support advocates and improve service delivery.
- Gained hands-on experience in case management by shadowing professionals and assisting with client care plans.
Education
Bachelor of Science - Human Services
Kennesaw State University
Kennesaw, GA12-2024
Skills
- Crisis Management and Intervention
- Resource Coordination
- Communication and Active Listening
- Problem-Solving
Timeline
Shelter Intern
LiveSafe Resources
08.2024 - 12.2024
Customer Service Staff
Publix
02.2023 - Current
Bachelor of Science - Human Services
Kennesaw State University
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