Logan "Gunnar" Williams

At McGhee Tyson Airport I performed a large assortment of tasks to maintain federal compliance with Part 139 regulations. One of my main job roles was for the wildlife management side of the airport. This involved wildlife assessments of the area to track what animals were in the area and what environmental factors were attracting the wildlife. My job also involved having to depredate wildlife to ensure safety at the airport for passengers and air crews. I have extensive experience with shotguns, air rifle and pyrotechnics launchers for the purpose of depredation and harassment. I received my NRA Shotgun Safety Certification from a licensed instructor through the USDA. Majority of the wildlife work consisted of working alongside the USDA wildlife biologists that were contracted out to the airport. The work included tracking of the animals depredated and what was used to do so such as shotguns and what caliber. I did also have some involvement with setting up traps for various predators and other larger wildlife such as coyotes and foxes.

Below are other non-wildlife oriented tasks I performed:

• Created and implemented filing and organization practices for documents, reports and calendars.
• Maximized efficiency by training new employees on company procedures and best practices.
• Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
• Coordinated with other agencies to maintain safe and secure airfield environment.
• Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.

• Developed new and improved training programs to fit underserved areas.
• Trained and mentored all new personnel hired to fulfill various roles.
• Facilitated virtual, in-person and blended learning sessions.
• Provided coaching and mentoring to employees.
• Inspected all products for quality and optimum performance.
• Responded to service requests during and after business hours.
• Strengthened communication skills through regular interactions with others.
• Demonstrated leadership skills in managing projects from concept to completion.

• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Performed cash, card, and check transactions to complete customer purchases.
• Prioritized helping customers over completing other routine tasks in store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.