Lolita Dillard
Powder Springs,GA
Summary
Diligent Human Resouces professional with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
18
18
years of professional experience
Work History
North America HR Advisor Lead
Vanderlande
03.2023 - Current
- Responsible for building and leading a team of 6 HR Advisors. Provides direction and oversight of the specific services of the team (e.g. customer focus, quality, efficiency, innovation). Delivers advice and services where required. Collaborate with the Regional/Country Lead and other People Services Team Leads to ensure consistent and employee-oriented HR service delivery. Provides pro-active and tactical advice to business leaders/managers.
- Selected Contributions:
- Improved and documented the employee relations investigation process
- Guide, support, and develop the HR Advisors
- Updated and enhanced the severance guidelines
- Created a termination calibration process
- Co-Lead for the NA Women’s Internal Network
- Conducted employee surveys to assess satisfaction levels, analyzing results for actionable insights.
- Collaborated with management to address employee concerns, fostering a positive workplace environment.
- Oversaw internal investigations of alleged misconduct or policy violations resulting in fair resolutions that protected both the company''s interests and those of its employees.
- Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.
Director of Human Resources
Higginbotham HR Services
01.2021 - 03.2023
- Managed a team of 20 direct reports which consists of: HR Coordinators, HR Generalists, and Client Onboarding Managers. Communicate and meets with senior leadership on a weekly basis to strategize company financials, staffing needs, and company culture. Manages the new client implementation process to ensure that the client has a smooth transition from implementation to their ongoing support team.
- Selected Contributions:
- Enhanced the current documented processes and introduced best practices
- Lead, guide, coach, and develop the implementation team, HR Generalists, and HR Coordinators
- Standardized and introduced best practices for effective employee investigations, corrective discipline process and talent retention strategies
- Manage position control data ensuring organizational staffing needs are met
- Collaborated with leadership to align HR strategies with organizational goals.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
Human Resource Manager
Higginbotham HR Services
09.2020 - 03.2021
- Led a team of 6 HR Generalists and was responsible for developing and training the team. Provided development, standardization and knowledge-transfer regarding employee relations initiatives in a HR Shared Services environment.
- Selected Contributions:
- Ensured that the team responded to their Zendesk’s tickets in a timely manner
- Documented processes and warehoused them in a SharePoint site
- Instituted stay interviews, team building sessions and other strategic HR initiatives
- Ensuring my direct reports is prepared to be promoted to the next position by providing consistent coaching and training to assist with their development.
- Managed their performance
- Investigate employee relation concerns
- Hired and retained high-potential talent
Human Resources Generalist
Higginbotham HR Services
01.2020 - 09.2020
- Provided HR operational and administrative support to business leaders.
- Selected Contributions:
- Updated and centralized job descriptions for internal and external job postings online and in house
- Assisted managers with the performance management and corrective action processes and provide appropriate guidance as necessary to assure overall fairness and consistency of practice.
- Initiated an effective onboarding process (during and post COVID) ensuring applicants had a smooth transition
- Managed position control data ensuring organizational staffing needs were met
- Conducted pre-employment background checks
- Assist clients with 401k Audits
- Handling employee relations issues
- Prepared offer letters
- Assisted business partners with FMLA, ADA, STD, LTD interactions
- Handled additional administrative task as needed
Human Resource Coordinator
Higginbotham HR Services
01.2019 - 01.2020
- Coordinated the new hire on-boarding process, including assistance in filling out new hire forms, preparing employee access, preparing orientation documents and input of employee data into Alliance Payroll. Maintain personnel records in compliance with state regulations and company policies
- Selected Contributions:
- Processed 401k deferral changes.
- Processed all client employee changes for new hires and terminations
- Trained managers on NOVAtime.
- Performed e-verify of employee I9 Forms
- Conducted payroll related audits, HR audits, and pre-employment background checks.
- Coordinated recruitment processes, including job postings and candidate screening.
- Collaborated with cross-functional teams to address HR-related inquiries effectively.
Payroll Specialist
Higginbotham HR Services
02.2016 - 01.2019
- Responsible for conducting payroll administration for seven companies daily, while adhering to state and federal laws.
- Selected Contributions:
- Processed payroll and garnishments
- Processed 401k deferral changes and loan requests
- Processed all client employee changes for new hires and terminations.
- Trained managers on NOVAtime
- Performed e-verify of employee I9 Forms
- Conducted payroll related audits, HR audits, onboarding, and pre-employment background checks
Assistant Branch Manager
SunTrust Bank
01.2014 - 02.2016
- Responsible for all of the branch operations, including: ordering cash and supplies, achieving branch sales goals, loss prevention, and auditing daily paperwork.
- Selected Contributions:
- Maintained excellent customer service
- Achieved branch shortage goal.
- Effectively coached and developed the employees.
- Responsible for selling financial products and processing teller transactions.
- Ensured that the team consistently met their monthly sales goal.
- Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
Store Manager
Ross
01.2013 - 01.2014
- Directed the day to day operations activities of 50 employees to ensure profitability while still maintain excellent customer service. Those activities included all human resource functions, training, hiring, new hire orientation, performance management, coaching and development, loss prevention and payroll processing.
- Selected Contributions:
- Decreased shrinkage within 6 months of working for the company.
- Consistently exceeded customer service score.
- Achieved a 5% increase in sales.
- Improved the amount of time that it took the team to get new products to the floor.
Store Manager
Old Navy
01.2007 - 01.2013
- Directed the day to day operations activities of 70 employees to ensure profitability while still maintain excellent customer service. Those activities included all human resource functions, training, hiring, new hire orientation, performance management, coaching and development, loss prevention and payroll processing.
- Selected Contributions:
- Consistently achieved store shortage goals
- Fostered a collaborative and transparent culture; improved teamwork and decreased turnover.
- Improved sales by achieving consistent standards and corporate objectives with emphasis on customer service.
- Forecasted and maintained proper staffing levels, resulting in payroll savings and reduced customer wait time.
- Improved execution of company processes.
- Managed the completion of a successful renovation while continuing to remain open to the customers.
Education
Master of Science - Human Resource Administration
Argosy University
Online05.2016
Bachelor of Science - Business Administration
Argosy University
Online01.2015
Associate of Applied Science - Fashion Merchandising Retail Management
AB&F Institute
Charlotte, NC05.1989
Skills
- HR Policies & Procedures
- Orientation & Onboarding
- Payroll
- Employee Relations
- Records Management
- Performance Management
- Staff Retention
- Teambuilding & Collaboration
- Recruitment and hiring
- Microsoft office proficiency
- Training and mentoring
Timeline
North America HR Advisor Lead
Vanderlande
03.2023 - Current
Director of Human Resources
Higginbotham HR Services
01.2021 - 03.2023
Human Resource Manager
Higginbotham HR Services
09.2020 - 03.2021
Human Resources Generalist
Higginbotham HR Services
01.2020 - 09.2020
Human Resource Coordinator
Higginbotham HR Services
01.2019 - 01.2020
Payroll Specialist
Higginbotham HR Services
02.2016 - 01.2019
Assistant Branch Manager
SunTrust Bank
01.2014 - 02.2016
Store Manager
Ross
01.2013 - 01.2014
Store Manager
Old Navy
01.2007 - 01.2013
Master of Science - Human Resource Administration
Argosy University
Bachelor of Science - Business Administration
Argosy University
Associate of Applied Science - Fashion Merchandising Retail Management
AB&F Institute
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