London Nicholson
Atlanta
Summary
Creative multimedia graphic designer with over 10 years of experience in visual content creation and project coordination. Expertise in developing promotional materials that strengthen brand identity and align with marketing strategies. Strong collaboration skills enhance relationships with clients and stakeholders. Proven success in managing diverse projects and delivering effective design solutions.
Overview
18
18
years of professional experience
Work History
Print Production Specialist
UPS
Atlanta
04.2024 - Current
- Operated digital printing equipment for high-quality production runs.
- Reviewed print files for accuracy and compliance with specifications.
- Collaborated with design teams to ensure project requirements were met.
- Trained new staff on print production processes and equipment use.
- Resolved production issues promptly to minimize downtime in operations.
- Created client proofs for review before production runs to ensure alignment with expectations.
- Ensured that all printed materials complied with established graphic standards and customer specifications.
- Provided technical support and advice to customers on printing requirements.
- Proposed innovative ideas to improve processes and outcomes within the team.
- Resolved customer issues promptly to maintain high satisfaction levels through knowledgeable service.
Service Ambassador
Sodexo Magic
Atlanta
04.2023 - Current
- Delivered efficient and attentive service, consistently exceeding customer expectations.
- Served customers in Delta Sky Club at Atlanta International Airport, ensuring a positive experience.
- Provided prompt and courteous service to customers.
Lead Strategist
ARTSO Indulge
01.2019 - Current
- Develops and presents recommendations to the founder.
- Manages planning 5 ongoing projects to improve services.
- Aids in developing goals and objectives for the company.
- Generates several original ideas for the agency.
- Remote
Rental Sales Agent
HERTZ
Newark
01.2016 - 12.2020
- Emphasized selling and revenue maximization of core products, including options to waive damage responsibility, fuel options, and vehicle upsells.
- Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
- Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group's policies and procedures.
- Drove continuous improvement by communicating customer feedback to team and engaging in action plans to enhance operational performance and customer satisfaction.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Implemented marketing strategies that expanded customer base.
Vehicle Licensing Assessor
HERTZ
Newark
10.2015 - 03.2016
- Verified vehicle identification numbers, owning area numbers, and license plates to ensure accuracy and compliance.
- Compared entered information to original source documents for consistency, identifying and correcting discrepancies.
- Navigated DASH Systems to efficiently enter and manage vehicle data.
- Supported operations at Newark Liberty International Airport
Junior Communications Specialist
CAREER SOURCE BROWARD
Fort Lauderdale
04.2014 - 12.2015
- Collaborated with communications team to promote library programs, initiatives, principles, and mission internally.
- Drafted and managed print, online, and social media communications to enhance company brand and values.
- Developed multi-channel strategies, including email campaigns and point of sale, to effectively reach target audiences.
- Fort Lauderdale, FL
CM Printing
OAKLAND PARK MARKET
Oakland Park
01.2013 - 06.2013
- Organized department operations, managing phone calls, email correspondence, and file management.
- Work with clientele to create custom designs for a wide range of collateral across various industries.
- Collaborated with Production Manager to ensure workflow adherence through pre-flight checks, imposition, and artwork corrections.
- Oakland Park, FL
Team Member
POLLO TROPICAL RESTAURANT
Pompano Beach
04.2009 - 12.2012
- Organized departmental tasks by managing phone calls, email correspondence, and files efficiently.
- Pompano Beach, FL
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Prepared and assembled food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
Team Member
FLORIDA ATLANTIC UNIVERSITY
01.2009 - 05.2009
- Delivered exceptional customer service by greeting customers, addressing inquiries, assisting with purchases, and managing inventory and book databases.
- Practice book-in-hand delivery to guarantee that customers are receiving requested items.
- Shelved, arranged, and organized bookstore products to create an inviting sales floor.
- Barnes & Nobles, Campus Bookstore
Intramural Sports Official, Referee
FLORIDA ATLANTIC UNIVERSITY
10.2008 - 05.2009
- Officiated sporting events to uphold standards of play and ensure adherence to game rules.
- Judge performances in sporting competitions in order to award points, impose scoring penalties, and determine results.
- Signaled participants and officials to communicate infractions and regulate competition.
- Inspect sporting equipment and/or examine participants in order to ensure compliance with event and safety regulations.
- Tracked event times, including race and elapsed times, to maintain accurate game flow.
Student Library Page/Administrative Assistant
JAN MORAN COLLIER CITY LEARNING LIBRARY
05.2008 - 06.2008
- Delivered reference and reader's advisory services for diverse age groups, enhancing access to print and electronic resources.
- Shelved library materials according to classification systems and organizational standards.
- Assisted patrons in locating books, resources, and information within the library.
- Maintained cleanliness and organization of library spaces for optimal patron experience.
Education
Some College (No Degree) - User Experience Design
Texas A&M University
College Station, TX01-2019
AA - Graphic Design
Broward College
Coconut Creek, FL06-2014
MULTIMEDIA DESIGN -
FAU University
Boca Raton, FL01-2014
Skills
- Problem Solving
- Communication
- Project Management
- Computer Literacy
- Customer Service
- Relationship management
- Team collaboration
- Process improvement
- Effective communication
- Customer engagement
- Printing machinery operation
- Print file review
- Production issue resolution
- Print design techniques
- Prepress software knowledge
- Time management
- Communication skills
- Workflow optimization
- Project management
- Finishing process management
- Team collaboration
- Efficiency improvement
- File preparation
- Sheetfed press operation
- Paper selection
- Finishing techniques
- Material utilization improvement
- Cost estimation
- Large format production
- Workflow optimization
Websites
Timeline
Print Production Specialist
UPS
04.2024 - Current
Service Ambassador
Sodexo Magic
04.2023 - Current
Lead Strategist
ARTSO Indulge
01.2019 - Current
Rental Sales Agent
HERTZ
01.2016 - 12.2020
Vehicle Licensing Assessor
HERTZ
10.2015 - 03.2016
Junior Communications Specialist
CAREER SOURCE BROWARD
04.2014 - 12.2015
CM Printing
OAKLAND PARK MARKET
01.2013 - 06.2013
Team Member
POLLO TROPICAL RESTAURANT
04.2009 - 12.2012
Team Member
FLORIDA ATLANTIC UNIVERSITY
01.2009 - 05.2009
Intramural Sports Official, Referee
FLORIDA ATLANTIC UNIVERSITY
10.2008 - 05.2009
Student Library Page/Administrative Assistant
JAN MORAN COLLIER CITY LEARNING LIBRARY
05.2008 - 06.2008
Some College (No Degree) - User Experience Design
Texas A&M University
AA - Graphic Design
Broward College
MULTIMEDIA DESIGN -
FAU University