London Upshaw
Atlanta
Summary
Dedicated professional with a strong background in customer support across multiple platforms, including phone, email, and in-person. Skilled in identifying issues and resolving conflicts, leading customers to satisfactory outcomes. Notable for achieving a balance between company objectives and customer satisfaction, with a focus on accurate record maintenance. Prepared to utilize exceptional problem-solving and communication abilities to support team initiatives.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Camden Property Management
01.2024 - Current
- Delivered exceptional customer support to residents and prospects through phone, email, and in-person communication.
- Assisted with leasing inquiries, applications, renewals, and maintenance requests while ensuring accuracy in records.
- Troubleshot resident concerns quickly and effectively, escalating when necessary.
- Collaborated with property management and maintenance teams to ensure resident satisfaction.
Guest Service Associate
European Wax Center
01.2023 - 01.2024
- Provided front-desk support, scheduling appointments, handling payments, and resolving customer concerns.
- Assisted clients with product recommendations and post-service care, ensuring a positive customer journey.
- Maintained accuracy in records and managed high-volume bookings in a fast-paced environment.
Community Concierge
The Gathering Spot
02.2023 - 09.2023
- Delivered front-line customer support by resolving inquiries and directing calls/messages promptly.
- Assisted members with services and accommodations to enhance their overall experience.
- Maintained accurate records and handled sensitive information with discretion.
Key Holder / Cashier
Superdry
08.2022 - 04.2023
- Handled escalated customer concerns and resolved issues effectively.
- Processed transactions, returns, and exchanges with accuracy.
- Trained new employees in customer service protocols and point-of-sale systems.
Sales Associate
JD Sport
10.2021 - 10.2022
- Assisted customers with product inquiries, troubleshooting, and resolving service issues.
- Provided clear product education and solutions to improve satisfaction.
- Collaborated with management to resolve stock and service challenges.
Team Lead
Panera Bread
09.2021 - 06.2022
- Mentored and trained employees on customer service and operational procedures.
- Applied problem-solving strategies to resolve staffing and production issues.
- Supported team performance goals while maintaining service quality.
Education
Biology
Shaw University
Raleigh, NCSkills
- Client support (phone, email, chat)
- Technical assistance
- Conflict resolution and problem solving
- Effective communication and listening skills
- Customer guidance and education
- Mentoring and team training
- Multitasking and adaptability
- Collaboration in remote settings
Timeline
Leasing Consultant
Camden Property Management
01.2024 - Current
Community Concierge
The Gathering Spot
02.2023 - 09.2023
Guest Service Associate
European Wax Center
01.2023 - 01.2024
Key Holder / Cashier
Superdry
08.2022 - 04.2023
Sales Associate
JD Sport
10.2021 - 10.2022
Team Lead
Panera Bread
09.2021 - 06.2022
Biology
Shaw University
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