Long Huynh
Buford
Summary
After many years involving with various small family owned businesses I have decided to join the public work force. Over the years I have learned to be patience. I am a very quick learner and most importantly a team player.
Overview
35
35
years of professional experience
Work History
Member Specialist
Sams Club
01.2024 - 01.2025
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Educated and engaged customers with new bank products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Assistant Store Manager
Lotus Bistro
11.2014 - 04.2022
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Customer Service Representative/Assistant Store Manager
Trien Chieu
10.2012 - 08.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Kim Phu Express
12.2004 - 09.2012
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Shipping and Receiving Lead
Bluewhale
07.1997 - 11.2004
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Shipping and Receiving Clerk
Haloco
02.1990 - 06.1997
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Education
Associate of Science - GE
Mt. San Antonio College
Skills
- Stock management
- Microsoft Office Suite
- Customer Relations
- Computer Hardware
- Data entry proficiency
- Exceptional communication
- Issue resolution
- Product sales
- Service upselling
- Membership renewals
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Languages
English
Vietnamese
Spanish
Languages
English
Vietnamese
Spanish
Timeline
Member Specialist
Sams Club
01.2024 - 01.2025
Assistant Store Manager
Lotus Bistro
11.2014 - 04.2022
Customer Service Representative/Assistant Store Manager
Trien Chieu
10.2012 - 08.2014
Customer Service Representative
Kim Phu Express
12.2004 - 09.2012
Shipping and Receiving Lead
Bluewhale
07.1997 - 11.2004
Shipping and Receiving Clerk
Haloco
02.1990 - 06.1997
Associate of Science - GE
Mt. San Antonio College
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