CHERELL LONG
McDonough
Summary
Results-driven Remote Sales and Customer Service professional with 8+ years of experience. Proven ability to convert inbound and outbound calls into policy sales, retain customers, and exceed performance goals. Highly skilled in quoting, CRM documentation, compliance, and relationship-building in remote environments.
Overview
16
16
years of professional experience
Work History
Tax Preparer
Turbo tax intuit
McDonough
01.2017 - 05.2026
- Prepared and filed federal and state tax returns including W-2s, 1099s, and Schedule C
- Ensured compliance with IRS guidelines while delivering clear, remote-friendly client support
- Educated clients on potential deductions and credits applicable to their situation.
Claims Processor
Allstate Insurance
McDonough
12.2024 - 01.2026
- Quote, sell, and bind auto, home, renters, and life insurance policies for inbound and outbound customers
- Consistently handle 40+ calls per day while meeting or exceeding monthly sales targets
- Maintain accurate CRM documentation and comply with state and company regulations
- Resolved customer inquiries regarding claim status and potential issues efficiently.
Legislative Assistant
Fresno Forward Initiative
Fresno
01.2019 - 12.2025
- Provided high-quality phone, chat, and email support for retail customers
- Researched community issues to inform legislative proposals and initiatives.
- Drafted legislative briefs and summaries for policy analysis and decision-making.
Government Call Center Representative
Future Leaders CaliforniA
Fresno
05.2010 - 05.2015
- Handled customer inquiries and provided accurate information in a timely manner.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented interactions with customers using the company's CRM system for tracking purposes.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Bachelor of Arts - Education
Colorado Technical University
Skills
- Remote Sales & Insurance Quoting
- CRM & Salesforce
- Customer Retention
- Compliance & Documentation
- Call Center Metrics
- Conflict Resolution
- Cross-Selling & Upselling
- Time Management
- Remote Work Productivity
- Voting behavior analysis
- Public policy knowledge
Timeline
Claims Processor
Allstate Insurance
12.2024 - 01.2026
Legislative Assistant
Fresno Forward Initiative
01.2019 - 12.2025
Tax Preparer
Turbo tax intuit
01.2017 - 05.2026
Government Call Center Representative
Future Leaders CaliforniA
05.2010 - 05.2015
Bachelor of Arts - Education
Colorado Technical University