Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Lonnie Allen

Winder,GA

Summary

Detail-oriented Document Specialist Lead with 8+ years of experience in high-volume data environments, team leadership, and process optimization. Proven track record of managing and verifying 750+ files monthly with exceptional accuracy and speed. Skilled in QA, cross-functional coordination, and systems auditing in deadline-driven operations. Adept at identifying workflow improvements and enhancing team productivity. Passionate about data integrity, operational excellence, and adaptable to fast-paced, evolving industries.

Overview

9
9
years of professional experience

Work History

Document Specialist Lead

Carter + Clark
03.2022 - Current
  • Lead a high-volume documentation team, managing 750+ time-sensitive files monthly with a consistent focus on accuracy, speed, and compliance—critical for timely client delivery.
  • Trained and mentored 5 junior specialists, elevating team efficiency and precision under tight turnaround schedules.
  • Oversaw data verification and document audits to resolve discrepancies before final review, improving trust and reducing error rate.
  • Partnered with engineering firms and municipalities in 13 states, ensuring real-time updates and accurate document input into internal systems.
  • Led process improvement efforts that cut document turnaround time while maintaining strict quality standards and audit traceability.
  • Utilized Excel and internal tools to track and report documentation statuses, contributing to project-wide visibility and performance metrics.

Customer Service Staff Member

Publix
02.2019 - 03.2022
  • Delivered excellent service to an average of 150+ customers per shift, resolving issues quickly and maintaining a high customer satisfaction rate.
  • Processed returns, refunds, and exchanges in line with store policies, helping maintain 97% customer resolution satisfaction based on internal feedback.
  • Provided mentorship to new staff on best practices for client interaction, process flow, and system handling in a fast-paced environment.
  • Handled $3,000–$7,000 in daily transactions with 100% accuracy

Service Agent

Enterprise Rent-A-Car
09.2016 - 08.2018
  • Maintained and prepared a fleet of 100+ vehicles, optimizing cleaning, fueling, and inspection procedures to reduce vehicle turnaround time by 20%.
  • Led process improvements, boosting project delivery efficiency and team collaboration.
  • Fostered strong relationships with clients and team members, implementing effective communication strategies to resolve issues and exceed service expectations.
  • Trained 2 new hires on inspection protocols and customer service procedures, improving team readiness and reducing onboarding time.

Education

Some College (No Degree) - Communication

University of North Georgia
Gainesville, GA

Some College (No Degree) - Sports Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Data Entry & Verification
  • Document Management Systems
  • Microsoft Excel (Formulas, Filtering, Tracking)
  • Internal Workflow Optimization
  • Database Record Keeping
  • Cross-Team Communication
  • Customer & Client Relations
  • Written & Verbal Communication
  • Attention to Detail
  • Sense of Urgency
  • Ability to Work Independently
  • Fast-Paced Workflows

Timeline

Document Specialist Lead

Carter + Clark
03.2022 - Current

Customer Service Staff Member

Publix
02.2019 - 03.2022

Service Agent

Enterprise Rent-A-Car
09.2016 - 08.2018

Some College (No Degree) - Sports Management

Southern New Hampshire University

Some College (No Degree) - Communication

University of North Georgia

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Lonnie Allen