Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lonny King

Carlton

Summary

Customer-oriented Store Manager offering over 14 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

14
14
years of professional experience

Work History

Store Manager

Stone springs auto center
02.2017 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Monitored employee performance and identified performance gaps for corrective action.

Service Manager

Hogan and sons auto repair
04.2015 - 02.2017
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Store Manager

Currys auto service/Mr. Tire
03.2011 - 03.2015
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Education

High School Diploma -

Saydel High School
Des Moines, IA
06.1996

Skills

  • Recruiting and Hiring
  • Shift Scheduling
  • Staff Supervision
  • Customer Service
  • Inventory Management
  • Payroll Management
  • Team Building and Leadership
  • Cost Reduction

Timeline

Store Manager

Stone springs auto center
02.2017 - Current

Service Manager

Hogan and sons auto repair
04.2015 - 02.2017

Store Manager

Currys auto service/Mr. Tire
03.2011 - 03.2015

High School Diploma -

Saydel High School

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Lonny King