Lorena Pesca
Brunswick
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Highly -motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bilingual: English and Spanish.
Overview
11
11
years of professional experience
Work History
Sales Representative
LM Granite Tops LLC
Brunswick
04.2023 - 03.2025
- Provided in-store customer service to walk-in clients, interior designers, contractors, and commercial accounts.
- Consulted with customers to select materials including marble, quartz, and granite countertops.
- Increased revenue through strategic upselling of premium features such as specialty edging, custom finishes, and sink installations.
- Sourced and ordered specialty slabs from vendors, independently calculated pricing, and maintained profit margins of up to 2x cost.
- Built and maintained relationships with construction companies and industry professionals.
- Conducted on-site visits to construction locations to promote products and secure new business
- Developed strong client relationships to understand their granite needs.
- Presented product features and benefits to potential customers effectively.
- Collaborated with design teams to create customized granite solutions.
- Managed customer inquiries and provided timely responses.
- Conducted product demonstrations to showcase quality and craftsmanship.
- Trained new sales staff on product knowledge and sales techniques.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Managed inventory levels by ordering sufficient stock for each account.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
Certified Trainer/Server
Olive Garden
Brunswick
10.2018 - 05.2020
- I started off as a server and was later promoted to delivery specialist and certified trainer where I'm responsible for making sure all new servers are trained correctly and prepared to exceed in the work place.
- I take care of all catering and have to deliver our delicious food to various businesses around the city.
- Experienced in multitasking, teamwork, money handling
- Developed training materials to enhance staff knowledge and skills.
- Conducted interactive training sessions for new employees on service standards.
- Collaborated with management to identify training needs and gaps.
- Monitored employee performance to ensure adherence to company policies.
- Provided ongoing support and mentorship to trainees during onboarding process.
- Evaluated training outcomes and adjusted programs based on feedback received.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled guest inquiries and resolved concerns promptly to enhance satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and timely delivery.
- Maintained cleanliness of tables and dining area during peak service hours.
- Provided attentive service to guests, ensuring a welcoming dining experience.
Merchandise Associate
JCPenney
Brunswick
07.2014 - 10.2017
- As a merchandiser associate my responsibility was to replenish store stock, control the flow of merchandise from stock room to the floor and manage displays.
- In addition I also served as cashier and jewelry associate which included reaching monthly and weekly sales goals.
- Assisted customers with product inquiries and provided personalized recommendations.
- Operated point-of-sale systems for efficient customer transactions and returns.
- Trained new associates on company policies and merchandising standards.
- Responded promptly to customer feedback to improve service quality and satisfaction.
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Printed labels and tags for for-sale merchandise.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Constructed aisle displays and arranged end caps to promote specific products.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Transported and positioned floor displays with pallet jacks.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Managed purchasing process for entire department.
- Monitored weekly, monthly and quarterly achievement goals.
- Built effective partner store relationships to improve customer satisfaction.
- Processed sales transactions quickly and accurately.
- Consulted with management and advertising teams to plan optimal promotions.
- Assisted customers in selecting jewelry that matched their style preferences.
- Provided personalized service to enhance customer shopping experiences consistently.
- Greeted customers and provided excellent customer service.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Facilitated returns or exchanges with minimal disruption to customers.
- Engaged in suggestive selling techniques to increase sales volume.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
Key Holder
Claire's
Brunswick
02.2014 - 08.2014
- Assisted customers with product selection and provided exceptional service.
- Managed daily store operations and ensured compliance with company policies.
- Trained new employees on store procedures and customer engagement strategies.
- Conducted inventory checks and organized stock to maintain visual standards.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Built lasting client relationships by organizing and planning sales events.
- Mentored newly hired staff in upselling techniques to improve sales.
- Researched out-of-stock items to find additional inventory in other store locations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Maintained cleanliness of the store environment to enhance customer experience.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Education
High school or equivalent -
Brunswick High School
Brunswick, GASkills
- Customer relationship management
- Product knowledge
- Sales forecasting
- Inventory management
- Upselling techniques
- Market analysis
- On-site demonstrations
- Client presentations
- Team collaboration
- Problem solving
- Training and development
- Time management
- Negotiation skills
- Adaptability
- Event participation
- Sales demonstration
- Product merchandising
- Contact follow-up
- Competitor research
- Price quote preparation
- Sales expertise
- Sales closing
- Relationship selling
- Cold calling
- Upselling and cross selling
- Product and service knowledge
- Sales presentations
- Personnel training
- Customer relations
- Client engagement
- Solutions planning
- Teamwork
- Typing
- Problem solving
Timeline
Sales Representative
LM Granite Tops LLC
04.2023 - 03.2025
Certified Trainer/Server
Olive Garden
10.2018 - 05.2020
Merchandise Associate
JCPenney
07.2014 - 10.2017
Key Holder
Claire's
02.2014 - 08.2014
High school or equivalent -
Brunswick High School