Lorena Vazquez
Camilla
Summary
Dynamic Branch Manager with extensive experience at Planters and Citizens Bank, excelling in customer service and operations management. Proven track record of enhancing customer satisfaction and driving revenue growth through effective relationship building and team leadership. Skilled in cash handling and conflict resolution, fostering a collaborative and high-performing work environment.
Overview
2026
2026
years of professional experience
Work History
Branch Manager
Planters and Citizens Bank
Branch Manager
Planters and Citizens Bank
Camilla, GA
01.2022 - Current
- Assisted in daily branch operations and customer service activities.
- Supported team in achieving sales targets through targeted outreach efforts.
- Learned branch policies and procedures to ensure compliance and efficiency.
- Contributed to inventory management processes for optimal stock levels.
- Engaged with customers to resolve issues and enhance satisfaction.
- Collaborated with staff to promote products and services effectively.
- Participated in training sessions to develop skills in leadership and management.
- Maintained organized records of transactions and customer interactions for future reference.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Teller
Planters and Citizens Bank
Camilla Ga
01.2020 - Current
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer integrity, ensuring proper funds at all times.
- Assisted customers with account inquiries and banking services.
- Promoted bank products, enhancing customer engagement and satisfaction.
- Resolved discrepancies in transactions to maintain operational accuracy.
- Collaborated with team members to streamline service delivery processes.
- Provided training support for new tellers on operational procedures.
- Implemented best practices to improve transaction processing times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Customer Service Representative
Planters and Citizens Bank
Camilla, GA
01.2020 - Current
- Assisted customers with inquiries and account issues, ensuring prompt resolution.
- Provided accurate information on banking products and services to enhance customer experience.
- Handled transactions efficiently, maintaining compliance with banking regulations and policies.
- Collaborated with team members to streamline processes for improved service delivery.
- Adapted quickly to changing customer needs, enhancing overall satisfaction levels.
- Trained new staff on customer service protocols and best practices for consistency.
- Evaluated feedback to identify areas for process improvement, contributing to service excellence initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Create personal and business accounts
- Handled all incoming and outgoing domestic and international wires
- Handle all debit card issues.
- Handled fraud cases.
Education
High School Diploma -
Mitchell County High School
Camilla, GA05.2016
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Verbal/written communication
- Employee development
- Staff management
- Operations management
- Decision-making
- Cash handling
- Relationship building
- Team player
- Staff supervision
- Training and development
- Staff development
- Staff training
- Process improvement
- Business development
- Business development expertise
- Account review
- Product training
- Project management
- Work prioritization
- Goals and performance
- Conflict resolution
- Client acquisition
- Documentation
- Friendly
- Strategic planning
- Cash handling expertise
- Banking
- Risk mitigation
- Approachable
- Public speaking
- Performance reviews
- Financial services
- Shift scheduling
- Financial advising
- Multilingual in languages
- Multi-tasking
- People-oriented
- Reliable
- Dependable
- Excels in team leadership
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Planters and Citizens Bank
01.2022 - Current
Teller
Planters and Citizens Bank
01.2020 - Current
Customer Service Representative
Planters and Citizens Bank
01.2020 - Current
Branch Manager
Planters and Citizens Bank
High School Diploma -
Mitchell County High School