LORENZO BEST
Douglasville
Summary
Highly skilled professional with a robust background in computers, logistics, and technology. Excels in optimizing processes and ensuring seamless operations. Unwavering reliability and commitment to excellence guarantee efficient and effective completion of every task. Proven track record of delivering outstanding results. Dedicated to driving success through innovative problem-solving and meticulous attention to detail. Possesses extensive expertise in computer and smart device repair, honed over more than 7 years of hands-on experience. Proficiency encompasses diagnosing and resolving hardware and software issues, ensuring optimal performance and longevity of devices. Deep understanding of technology and ability to troubleshoot complex problems efficiently consistently enable the delivery of exceptional service and support.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Door Dash
10.2023 - Current
- Successfully avoided time delivery delays by carefully planning best routes.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
Claim Associate
State Farm
01.2023 - 09.2023
- Aided in the claims process ensuring timely reporting of motor vehicle and property damages.
- Ensured completion of documentation by coordinating with policyholders.
- Entered essential claim data to update policyholder records.
- Reviewed and executed next steps for vehicle claims as per examiner reports.
Technical Support Specialist
Apple
08.2021 - 08.2022
- Resolved customer problems related to smartphones, computers, printer operations, and internet services.
- Demonstrated quick problem-solving abilities alongside effective multitasking.
- Collaborated with support team members to resolve customer issues.
- Guided clients in acquiring essential techniques for initiating multimedia projects.
- Dedicated efforts in customer service lead to comprehensive improvements for store team.
Groundskeeper
University of Virginia
01.2010 - 12.2011
- Maintained cleanliness in restrooms and dormitories, including tasks such as restocking supplies.
- Supported team in maintaining cleanliness of student dormitories.
- Performed diligent maintenance to preserve the cleanliness of property.
Field Technician
Comcast
01.2008 - 12.2010
- Leveraged customer service skills to engage with customers and discuss their cable/internet services.
- Maintaining documentation of all orders.
- Installed new equipment and initiated services in customers' homes.
- Exited previous employment in pursuit of advancement with the University of Virginia.
Retail Sales Worker
Dick's Sporting Goods
01.2008 - 12.2008
- Upheld strict safety standards within the workplace through proper lifting techniques and adherence to established guidelines.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Tracked production and quality control systems to proactively identify deficiencies.
- Kept work areas neat, clean and free from debris.
Host/ Bus Boy
The Aberdeen Barn
01.2003 - 12.2006
- Ensured customer satisfaction by consistently preparing tables and replenishing beverages.
- Maintained position until enrolling in Piedmont Virginia Community College.
Education
HIGH SCHOOL -
Charlottesville High School
Charlottesville, Va06.2006
Skills
- Attention to detail
- Independent work
- Local area knowledge
- Delivery experience
- Customer service
- Stocking
- Computer graphics
- Customer support
- Maintenance
- Cashiering
- Host/hostess
- Computer operation
- Computer hardware
- Computer networking
- Remote access software
- Microsoft Windows
- Android
- IOS
- Help desk
- Adobe Photoshop
- Leadership
- Strong work ethic
- Teamwork
- Mac OS
- Computer knowledge
- Technology skills
- PC building
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Punctual and reliable
- Problem-solving
- Time management skills
- Clean driving record
- GPS navigation
- Order picking and processing
- Complex Problem-solving
- Quality assurance
- Equipment operation
- Adaptability and flexibility
- Customer interaction
- Logistics
- Responsible driver
Weaknesses
Medications may cause frequent need for short breaks.
Accomplishments
- Received Employee of the month achievement award at Apple in December 2021.
Timeline
Delivery Driver
Door Dash
10.2023 - Current
Claim Associate
State Farm
01.2023 - 09.2023
Technical Support Specialist
Apple
08.2021 - 08.2022
Groundskeeper
University of Virginia
01.2010 - 12.2011
Field Technician
Comcast
01.2008 - 12.2010
Retail Sales Worker
Dick's Sporting Goods
01.2008 - 12.2008
Host/ Bus Boy
The Aberdeen Barn
01.2003 - 12.2006
HIGH SCHOOL -
Charlottesville High School
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