Lorenzo Moye
Riverdale
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inmate case Manager Supervisor
Philips State Prison
01.2023 - Current
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Supervised case management team, ensuring adherence to protocols and quality standards.
- Developed and implemented training programs to enhance staff skills and knowledge.
- Coordinated client assessments and developed personalized service plans to meet needs.
- Monitored case outcomes, providing feedback for continuous improvement in service delivery.
Freight Team Associate
Home Depot
09.2022 - 01.2023
- Used pallets, straps and load bars to secure freight for transport.
- Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
- Complied with company and legal requirements to maintain safe working environment.
- Minimized shipment errors by conducting thorough quality control checks during packing stages.
- Safeguarded company assets by implementing security protocols and maintaining a clean, organized warehouse environment.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
Skills
- Report Writing
- Relationship building and management
- Community Engagement
- Planning and coordination
- Human relations
- Emergency Management
- Crisis intervention and deescalation
- Emergency vehicle operation
- Physical Fitness
- Criminal Law
- Integrity and Honesty
- Problem-solving
- Positive attitude
- Case assessment
- Stakeholder collaboration
Certification
- CFR - Certified First Responder
Timeline
Inmate case Manager Supervisor
Philips State Prison
01.2023 - Current
Freight Team Associate
Home Depot
09.2022 - 01.2023