Loretta J. Byers
Columbus
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
12
12
years of professional experience
Work History
Loan Processor
OneMain Financial
05.2025 - 01.2026
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Parts Manager
Dobbs Equipment Columbus Georgia
10.2021 - 03.2023
- Provided High level of customer service. Led a team to ensure profitability and efficiency of the department. Managed stock. Handled admin work with regards to inventory, deliveries, stock rotation etc. Worked on a computer to identify available stock. Made regular customer contact to ensure our customer were pleased with our service or needed anything we weren’t providing.
- People-oriented, Knowledge and ability of parts pricing procedures, Leadership. Initiative, Problem solving, Delegation, Detail-oriented, Knowledge about new models, Ability to use computers and computer capabilities for inventory, record keeping, parts information etc.
- Selected for management roll over two coworkers due to my knowledge attention to detail and ability to work with and deescalate tough situations.
Parts Sales Rep
Flint Equipment Co. Columbus Georgia
08.2016 - 10.2021
- Provided excellent customer service for thousands of customers purchasing construction and forestry parts. Handled special orders and provided exceptional customer service. Assist in all day-to-day activities, including taking phone calls and helping walk-in customers. Answer phone calls from other companies and our sister stores in need of specific John Deere parts.
- Customer Service, Phone Calls, Parts Inventory, Cycle Counts, Parts Counter, Customer Orders, Machine Knowledge, Computer System, Place Orders, Product Knowledge, Hydraulic Hoses, Stock Shelves
- Worked for Flint until they sold to Dobbs In October 2020 and was kept on during the turnover due to knowledge, customer support and familiarity.
Bar Tender
Mama’s Pub Columbus Georgia
05.2014 - 06.2016
- Provided excellent customer service alone for 12 hours a day. Served 25 + people on weekdays and 40 plus people on weekends. Made sure bar was cleaned and stocked every morning before closing. Ensured all customers were happy and enjoying themselves.
- Serving Drinks, Cleaning the Bar, Providing Customer Service, Managing Inventory, Handling Payments, Following Health and Safety Guidelines, Working Under Pressure, Time Management
- Set up live shows and events for special occasions. Hosted Birthdays and College Graduations.
Education
GED -
Columbus Technical College
Columbus, Georgia10.2015
Skills
- Microsoft Word
- Writing skills
- Excel
- Phone Etiquette
- Customer Service, Customer Experience, Active listening
- Adaptability
- Attention to detail
- Conflict resolution
- Effective communication
- Friendliness
- Product knowledge
- Time management
- Attention to detail
- Data entry
- Applicant communication
- Processing procedures
- Client data gathering
- Contract finalization
- Teamwork and collaboration
- Documentation
- Verifying information
- Loan closing
- Financial document review
- Risk mitigation
- Loan disclosures
- Title research
- Loan servicing
- Application status reviews
Timeline
Loan Processor
OneMain Financial
05.2025 - 01.2026
Parts Manager
Dobbs Equipment Columbus Georgia
10.2021 - 03.2023
Parts Sales Rep
Flint Equipment Co. Columbus Georgia
08.2016 - 10.2021
Bar Tender
Mama’s Pub Columbus Georgia
05.2014 - 06.2016
GED -
Columbus Technical College