Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Lori Cressman

Smyrna

Summary

Dedicated and results-driven dental professional with over 20 years of comprehensive experience in the dental industry. Began career as a Certified Dental Assistant and progressively advanced through cross-training and hands-on expertise to become a versatile and integral member of a thriving dental practice. Known for exceptional patient care, team collaboration, and deep operational knowledge of clinical and administrative dental functions. Passionate about supporting high-quality dental care and contributing to the success of a dynamic dental team.

Overview

15
15
years of professional experience

Work History

Dental Treatment Coordinator

Bloom Holistic Dentistry
01.2025 - Current
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Improved patient retention by providing excellent customer service and establishing rapport with clients.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.

OFFICE MANAGER

Dental Esthetics Studio
07.2024 - 11.2024
  • Processed dental insurance claims and handled patient billing, reducing outstanding claims by 45%
  • Increased in-house membership subscriptions by 18%
  • Managed a team of 20 dental office staff members
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

OPERATIONS MANAGER

Business Science Associates
01.2021 - 12.2024
  • Increased efficiency in accounting functions, boosting accounts payable processing by 41%, while overseeing accounts receivable and budget management
  • Improved customer satisfaction by promptly resolving disputes and ensuring high-quality service by 29%

OPERATIONS MANAGER

Advanced Cosmetic & Family Dentistry
01.2010 - 12.2019
  • Led operations to achieve over 25% annual growth, surpassing a $2.5MM run rate in 12 months
  • Increased collections received by 124% over term of employment
  • From 2017 to 2019: Achieved 113% - 132% of quota

Education

Business Administration -

Kutztown University
01.2001

Expanded Duties for Dental Assistants - undefined

The Georgia Dental Association
01.2010

Skills

  • Strong Communication
  • Time Management
  • Detailed Oriented
  • Brand Strategy
  • Critical Thinking
  • Conflict Resolution
  • Project Management Tools
  • Performance Metrics & KPIs

Timeline

Dental Treatment Coordinator

Bloom Holistic Dentistry
01.2025 - Current

OFFICE MANAGER

Dental Esthetics Studio
07.2024 - 11.2024

OPERATIONS MANAGER

Business Science Associates
01.2021 - 12.2024

OPERATIONS MANAGER

Advanced Cosmetic & Family Dentistry
01.2010 - 12.2019

Expanded Duties for Dental Assistants - undefined

The Georgia Dental Association

Business Administration -

Kutztown University

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Lori Cressman