Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lori Hill

Rincon

Summary

Qualified Customer Service Representative with 20 plus years. Driven to exceed expectations and able to operate effectively in high-pressure environments. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and process improvement. Focused on adaptable to changing priorities, ensuring consistent results.

Overview

14
14
years of professional experience

Work History

Returns Clerk

Ship 8
03.2020 - Current
  • Inspected, and stored damaged and returned products.
  • Accurately verifying product conditions, Order numbers, Collecting proper labels for processing.
  • Efficiently inputting return information into EEC system, including product details, reason for return to insure proper refund.
  • Maintaining organized records of returns, handling fluctuating workloads.
  • Ability to problem solve, work independently and as part of a team.

Lead CTY Associate

Touchpoint
05.2013 - 09.2020

Communicates with Nursing departments, Dietitians to provide excellent patient services. Offer patients foods that are allowed on there prescribed diet. Assembles trays according to there selections, check ICU unit food carts to make sure associates made the right food choices for patients diet. Make rounds on the floors and talk to patients to make sure there stay has been excellent. Add up patient snacks, patient count, box lunches. Deliver box lunches to Nursing Administration and ER.

Lead Deli Associate

Parkers
11.2010 - 02.2012

Provided an elevated customer experience to generate a loyal clientele.

Restocked inventory every week and reviewed paperwork to verify proper replenishment.

Developed reputation as an efficient service provider with high levels of accuracy.

 Routinely answered customer questions regarding menu items and pricing.

Responsible for opening and closing the deli department. 

Education

GED -

Jefferson High
2013

Skills

  • Quick learner
  • Creative problem solver
  • Microsoft office
  • Strong client relations
  • Microsoft Excel

Accomplishments

    Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Earned “5 STARS” Award for Excellent Service.

Timeline

Returns Clerk

Ship 8
03.2020 - Current

Lead CTY Associate

Touchpoint
05.2013 - 09.2020

Lead Deli Associate

Parkers
11.2010 - 02.2012

GED -

Jefferson High
Lori Hill