Qualified Customer Service Representative with 20 plus years. Driven to exceed expectations and able to operate effectively in high-pressure environments. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and process improvement. Focused on adaptable to changing priorities, ensuring consistent results.
Communicates with Nursing departments, Dietitians to provide excellent patient services. Offer patients foods that are allowed on there prescribed diet. Assembles trays according to there selections, check ICU unit food carts to make sure associates made the right food choices for patients diet. Make rounds on the floors and talk to patients to make sure there stay has been excellent. Add up patient snacks, patient count, box lunches. Deliver box lunches to Nursing Administration and ER.
Provided an elevated customer experience to generate a loyal clientele.
Restocked inventory every week and reviewed paperwork to verify proper replenishment.
Developed reputation as an efficient service provider with high levels of accuracy.
Routinely answered customer questions regarding menu items and pricing.
Responsible for opening and closing the deli department.
Customer Interface