Lori Normyle
Blairsville,GA
Summary
Dynamic Sales Specialist with a proven track record at Lowes Home Improvement Stores, excelling in client engagement and upselling techniques. Recognized for enhancing customer satisfaction through effective relationship management and accurate cash handling. Bilingual in Spanish, adept at streamlining sales procedures and resolving objections to drive results. I have spent years in customer service and have dealt with people one-on-one efficiently. I also raised 5 children and my problem solving skills are just awesome. I am proficient on computers and will be a quick study on your programs. I believe that my people skills would be an asset to your company, and I am not afraid of new challenges at all. Professional sales specialist bringing strong ability to drive revenue growth through strategic planning, client relationship management, and effective communication. Skilled in identifying market opportunities, negotiating deals, and delivering compelling sales presentations. Consistently contributes to team success with focus on collaboration, adaptability, and achieving measurable results. Recognized for reliability and ability to thrive in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Sales Specialist
Lowes Home Improvement Stores
07.2015 - 03.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Handled all credit card applications
- Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
Parts Manager
Classic Collision
Norcrfoss, GA
02.2003 - 05.2015
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Education
Nogales High School
Nogales, AZSkills
- Effective relationship management
- Client engagement
- Customer support expertise
- Upselling techniques
- Accurate cash management
- Proficient in Spanish
- Streamlining sales procedures
- Client account management
- Effective objection resolution
Languages
Spanish
Full Professional
Timeline
Sales Specialist
Lowes Home Improvement Stores
07.2015 - 03.2023
Parts Manager
Classic Collision
02.2003 - 05.2015
Nogales High School
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