Lori Smith

Manage merchandising and wardrobe consultation, ensuring appealing product presentation and personalized styling advice for customers.

• Oversee incoming stock distribution, optimizing inventory flow and ensuring product availability to meet customer demand.

Focus on increasing sales targets by 3% over previous year, contributing to the store's daily, monthly, and yearly sales goals through effective merchandising and customer engagement.

• Coordinate workflow and team responsibilities, ensuring smooth operations and a positive shopping experience.
• Deliver exceptional customer service, building strong relationships and driving repeat business.

• Used motivational techniques to help new producers reach Fast Start metrics and improve sales confidence.
• Conducted weekly coaching and training sessions, applying IO Psychology strategies to enhance agent performance.
• Revived dormant accounts, using behavioral analysis and relationship management skills to generate 1-3% in new business.
• Assisted existing policyholders in dormant accounts with filing wellness benefit claims, resulting in hundreds of dollars in claim payouts per policyholder and strengthening client relationships.
• Led weekly calling sessions, coaching new producers to meet their dialing requirements of 500-700 calls per week and secure at least five business owner appointments and ten individual appointments per week.
• Opened new business owner accounts for new producers, helping them establish early sales success and build build confidence in client acquisition.
• Conducted enrollments in an underwriting format to assist underwriters in securing guarantee issue policies, ensuring smooth processing and approval for eligible applicants.
• Conducted business with each business owner and policy holder in strict adherence to ethical and professional standards required of a licensed insurance agent, ensuring compliance with state regulations and company policies.

• Managed household operations, including meal planning, cleaning, and scheduling activities, ensuring a structured and supportive environment.
• Oversaw school activities and academic support, fostering learning and personal development.
• Applied principles of psychology to motivate, mentor, and support the children's emotional and social growth.
• Developed strong interpersonal and organizational skills, coordinating daily responsibilities while maintaining a nurturing home environment.