Lori Woodward
Dawsonville
Summary
Results-driven office manager with over four years of experience in healthcare administration. Known for enhancing patient flow and resolving inquiries efficiently. Skilled in data accuracy and fostering effective communication between patients and medical staff.
Overview
7
7
years of professional experience
Work History
CSA
Pandya Medical Center
Dawsonville
03.2024 - Current
- Coordinated patient scheduling and management of medical records to enhance appointment efficiency.
- Responded to patient inquiries via phone, email, and in-person communication.
- Collaborated with medical staff to ensure seamless patient flow during visits.
- Informed patients about services and insurance procedures, improving their understanding and access to care.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported daily operations of management team by executing various administrative tasks.
Asst Office Manager
Keating Family Medicine
Dawsonville
05.2019 - 03.2024
- Managed appointment scheduling and maintained patient records to enhance office workflow.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Handled patient inquiries and resolved issues to improve patient satisfaction.
- Facilitated communication between medical staff and patients effectively.
- Supported billing processes by verifying insurance information to ensure timely payments.
- Trained office personnel in administrative procedures and daily tasks to keep team efficient and consistent.
- Assisted in training new staff on office procedures and policies.
- Prepared payroll information for submission to external payroll services provider.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Associates Degree - Accounting
Chattahoochee Technical College
Jasper, GA03-1992
Skills
- Health records management
- Insurance verification
- Appointment scheduling
- Patient education
- Customer relationship management
- Workflow optimization
- Data entry accuracy
- Inbound and outbound calling
Timeline
CSA
Pandya Medical Center
03.2024 - Current
Asst Office Manager
Keating Family Medicine
05.2019 - 03.2024
Associates Degree - Accounting
Chattahoochee Technical College