Lorie L. Coats
Brookhaven,GA
Summary
Experienced leader with strong background in guiding teams, managing large, complex operations, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Director, Real Estate Operations
AT&T
05.2014 - 03.2025
- Directed global lease administration services responsible for 27,000 leases totaling $1B in annual rents; domestic utility bill management operation totaling 330,000 accounts and $1.86B in annual utility expense; bill payment operation supporting Facilities Management, Design & Construction, Environmental Health & Safety and Portfolio Management & Transactions totaling 500,000 invoices and $1B in annual expense.
- Spearheaded programs to promote employee engagement and high performance management.
- Leveraged innovative systems and tools to automate, enhance efficiencies, and reduce operational expenses including developing and implementing Gen AI solutions to automate lease abstraction.
- Drove stretch initiatives to generate $10M in annual expense savings to increase overall value add.
- Ownership of third party vendor oversight including supplier life-cycle management, contract and KPI performance compliance.
- Cultivated and strengthened lasting stakeholder relationships using deep subject matter expertise and strong issue resolution skills.
Area Manager Real Estate
AT&T
03.2001 - 05.2014
- Promoted to Director in 2014
- Responsibilities expanded to include utility bill management and general bill payment post AT&T acquisition of BellSouth.
- Completed multiple consolidations resulting from mergers & acquisition activity including the Cingular Wireless acquisition of AT&T Mobility.
- Recruited by Cingular Wireless (BellSouth/Southwestern Bell joint venture) to centralize lease administration across eleven legacy companies and to build the corporate real estate operation including facilities management, transaction management, design & construction.
Senior Property Manager
PROLOGIS
03.1997 - 11.2000
- 1999-2000 - promoted to lead property management functions for the Atlanta market consisting of 10.5 million square feet with 240 customers/tenants
- 1998-1999 - promoted to oversee property management functions for the Houston, TX market consisting of 7.5 million square feet and 360 customers/tenants
- 1997-1998 - recruited to open Salt Lake City, UT office to oversee all property management functions consisting of 2 million square feet and 16 customers/tenants.
Education
Bachelor of Science - Political Science
University of Utah
Salt Lake City, UT05.1992
Skills
- Cross-functional Team Leadership
- Stakeholder Relationship Management
- Financial Budgeting
- Strategic Business Planning
- Innovation Process Optimization
- Issue Management
- Workflow Optimization Expertise
- Vendor Management Expertise
- Analytical Problem-Solving
- Global Business Strategy
Accomplishments
- Achieved $10M in annual savings year-over-year totaling in excess of $100M in total savings.
- Designed and implemented GEN AI Lease Abstraction tool.
- Successfully completed multiple acquisitions and dispositions including Warner Media, DTV/DirecTV, AT&T, AT&T Mobility, and Cingular Wireless.
- Spent 3 years working in Mexico City in a predominantly Spanish-speaking environment. Successfully consolidated the Mexico Mobility Lease Administration function including the implementation of a lease data and transaction management system in Spanish.
- Established functional metrics to facilitate measuring and tracking organizational performance.
- Early adopter of FASB ASC842 compliance.
- Consistently passed internal and external audits.
Languages
Spanish
Limited Working
Timeline
Director, Real Estate Operations
AT&T
05.2014 - 03.2025
Area Manager Real Estate
AT&T
03.2001 - 05.2014
Senior Property Manager
PROLOGIS
03.1997 - 11.2000
Bachelor of Science - Political Science
University of Utah
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