Lorna Houston
Fulton
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Cashier
Home Depot
06.2024 - 04.2025
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Shift Leader
Wingstop
03.2023 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace environment.
- Enforced company policies and regulations with employees.
Cashier
Walmart
02.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
McAlister High School
San Fernando, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cash handling
- Patience and empathy
Timeline
Cashier
Home Depot
06.2024 - 04.2025
Shift Leader
Wingstop
03.2023 - 06.2024
Cashier
Walmart
02.2022 - 10.2023
High School Diploma -
McAlister High School
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