Lorna Houston

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, dusting, disinfecting and polishing.

• Improved facility cleanliness by performing daily maintenance tasks.

• Reduced the spread of germs by sanitizing high touch surfaces such as doorknobs and handrails.

• Maintained a positive and professional demeanor while interacting with building occupants and promoting a respectful work environment.

• Greeted customer entering stores and responded promptly to customer needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Helped customers complete purchases, locate items, and join reward programs.

• Trained new employees and delegated daily tasks and responsibilities.

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace environment. • Enforced company policies and regulations with employees.