Summary
Overview
Work History
Education
Skills
Timeline
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Casandra Brayton

Graduate Teaching Assistant
Atlanta

Summary

Dynamic Universal Banker at Truist Bank with a proven track record in transaction processing and exceptional customer service. Enhanced cross-selling capabilities and streamlined operations, resulting in improved branch performance. Adept at managing risk and resolving complex issues, fostering strong client relationships while ensuring compliance with security protocols.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Universal Banker

Truist Bank
06.2025 - Current
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.

Senior Technical Support Advisor

Conduent
08.2023 - 03.2025
  • Established an internal escalation process for complex cases, ensuring efficient handoff between team members while maintaining accountability.
  • Reduced response times for support tickets by streamlining internal processes and cross-team collaboration.
  • Served as a liaison between customers and engineering teams, facilitating effective communication and swift problem resolution.
  • Collaborated with product development teams to identify software bugs, ultimately improving overall product performance.
  • Provided remote support to clients worldwide, demonstrating adaptability in working across various time zones and cultural contexts.
  • Maintained strong relationships with key accounts by providing exceptional technical support services tailored to their specific needs.
  • Created customized troubleshooting guides for unique client environments, promoting more accurate problem diagnosis and resolution efforts within the team.
  • Managed high-priority incidents, ensuring timely resolution and communication with stakeholders.

Education

Master of Arts - World Languages And Applied Cultural Studies

Georgia State University
Atlanta, GA
05.2001 -

Master of Arts - International Studes; Minor French & Japanese

Oglethorpe University
Atlanta
05.2001 -

Skills

Transaction processing

Cash handling proficiency

Performance tracking

Customer service

Timeline

Universal Banker

Truist Bank
06.2025 - Current

Senior Technical Support Advisor

Conduent
08.2023 - 03.2025

Master of Arts - World Languages And Applied Cultural Studies

Georgia State University
05.2001 -

Master of Arts - International Studes; Minor French & Japanese

Oglethorpe University
05.2001 -

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Casandra BraytonGraduate Teaching Assistant