Casandra Brayton
Graduate Teaching Assistant
Atlanta
Summary
Dynamic Universal Banker at Truist Bank with a proven track record in transaction processing and exceptional customer service. Enhanced cross-selling capabilities and streamlined operations, resulting in improved branch performance. Adept at managing risk and resolving complex issues, fostering strong client relationships while ensuring compliance with security protocols.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Universal Banker
Truist Bank
06.2025 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Senior Technical Support Advisor
Conduent
08.2023 - 03.2025
- Established an internal escalation process for complex cases, ensuring efficient handoff between team members while maintaining accountability.
- Reduced response times for support tickets by streamlining internal processes and cross-team collaboration.
- Served as a liaison between customers and engineering teams, facilitating effective communication and swift problem resolution.
- Collaborated with product development teams to identify software bugs, ultimately improving overall product performance.
- Provided remote support to clients worldwide, demonstrating adaptability in working across various time zones and cultural contexts.
- Maintained strong relationships with key accounts by providing exceptional technical support services tailored to their specific needs.
- Created customized troubleshooting guides for unique client environments, promoting more accurate problem diagnosis and resolution efforts within the team.
- Managed high-priority incidents, ensuring timely resolution and communication with stakeholders.
Education
Master of Arts - World Languages And Applied Cultural Studies
Georgia State University
Atlanta, GA 05.2001 -
Master of Arts - International Studes; Minor French & Japanese
Oglethorpe University
Atlanta 05.2001 -
Skills
Transaction processing
Cash handling proficiency
Performance tracking
Customer service
Timeline
Universal Banker
Truist Bank
06.2025 - Current
Senior Technical Support Advisor
Conduent
08.2023 - 03.2025
Master of Arts - World Languages And Applied Cultural Studies
Georgia State University
05.2001 -
Master of Arts - International Studes; Minor French & Japanese
Oglethorpe University
05.2001 -