Lucille Masten
Atlanta
Summary
Licensed esthetics professional with 1.5 years of hands-on waxing experience, and trained in IPL and YAG laser technologies. Knowledgeable in skin health, laser safety protocols, and sanitation standards. Skilled in building strong client relationships that result in repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
Peachtree Corners
11.2024 - Current
- Specialized in face and body waxing, delivering exceptional and personalized service to every client.
- Increased sales associated with products by educating clients about their unique skincare needs, offering personalized recommendations for products and routines that complement waxing services, improve skin health, and enhance long-term results.
- Strong commitment to all state sanitation and disinfection measures, eliminating the possibility of cross contamination between individual services.
Hostess
Agora Cafe
Atlanta
02.2024 - 09.2024
- Greeted and escorted guests to assigned dining area, presenting menus and announcing waiter's name to create welcoming atmosphere.
- Informed guests of current promotions and introduced serving staff to facilitate seamless transition to service.
- Managed guest flow into dining and bar areas, providing accurate wait times to enhance guest experience.
- Answer incoming calls to the restaurant and provide appropriate service.
Hostess
Abiocco Luna Rooftop Bar
Chesterton
02.2023 - 10.2023
- Managed reservations and to-go orders by phone, addressed customer inquiries, and communicated accurate wait times to enhance guest satisfaction.
- Answered phone calls to take orders, provide information, and document reservations, ensuring smooth customer interactions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
Cashier
Chesterton Feed & Garden
Chesterton
04.2022 - 09.2022
- Handled customer concerns and complaints during transactions, while stocking and organizing inventory and conducting daily maintenance and quality checks.
- Managed 35-50 customer calls daily, addressing inquiries and providing assistance.
- Supported head managers in daily operations, maintaining high-quality service and fostering a motivated team environment.
Shift Lead
Edible Arrangements
Valparaiso
01.2021 - 12.2021
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Cultivated strong rapport with customers through attentive, customer-focused service.
- Trained and supported new employees, fostering their success and integration into the team.
- Assisted with opening and closing duties, reconciling cash tills and coordinating support in kitchen and lobby areas.
Education
Esthetics -
Beaver Beauty Academy
Atlanta, GA04-2026
Esthetics -
Tricoci University of Beauty Culture, LLC
Lafayette, IN06-2023
High school diploma -
Chesterton Senior High School
Chesterton, INSkills
- Laser and IPL training
- Hair removal techniques
- Consultative selling abilities
- Facial and body treatments
- Client relation and retention strategies
- Technical product knowledge
- Client education
- Training development
- Sanitation procedures
- Team collaboration
Certification
- Esthetician License
- Laser & IPL Physics & Safety Training Certification
- YAG 1064nm & Resurfx 1568nm Laser Certification
- Hands on IPL Training Laser Certification
Timeline
Wax Specialist
European Wax Center
11.2024 - Current
Hostess
Agora Cafe
02.2024 - 09.2024
Hostess
Abiocco Luna Rooftop Bar
02.2023 - 10.2023
Cashier
Chesterton Feed & Garden
04.2022 - 09.2022
Shift Lead
Edible Arrangements
01.2021 - 12.2021
Esthetics -
Beaver Beauty Academy
Esthetics -
Tricoci University of Beauty Culture, LLC
High school diploma -
Chesterton Senior High School