Luca Palazzo
Cumming
Summary
Dynamic and reliable professional with extensive customer service experience at Dunkin' Donuts and Zaxby's. Known for exceptional accuracy in cash handling and a strong work ethic. Proven ability to create customer relationships and enhance satisfaction, while maintaining a clean and organized work environment. Solid foundation in leadership, team coordination, and strategic planning, eager to develop and grow in this environment. Brings ability to quickly learn and adapt to key industry practices, coupled with strong organizational and communication skills.
Overview
2
2
years of professional experience
Work History
Dunkin Cashier
Dunkin' Donuts
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Publix Grocery Clerk
Publix Grocery
04.2024 - Current
- Stocked shelves and organized merchandise displays for easy retrieval
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience
- Pleasantly greeted customers and provided prompt and courteous service
- Assisted customers by finding items quickly to boost store satisfaction rates
Zaxby's Cashier
Zaxbys
01.2024 - 03.2024
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and had great availability
Laredos FOH Worker
Laredos
07.2023 - 01.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Construction Worker
KC Construction
03.2023 - 07.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
High School Diploma -
North Forsyth High School
3635 Coal Mountain Rd, Cumming, Ga09-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Team Leading
Timeline
Dunkin Cashier
Dunkin' Donuts
01.2025 - Current
Publix Grocery Clerk
Publix Grocery
04.2024 - Current
Zaxby's Cashier
Zaxbys
01.2024 - 03.2024
Laredos FOH Worker
Laredos
07.2023 - 01.2024
Construction Worker
KC Construction
03.2023 - 07.2023
High School Diploma -
North Forsyth High School
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