Lucca DeSouza
Sandy Springs
Summary
Dynamic professional with extensive experience in customer service and child supervision. Proven ability in cash handling and conflict resolution, fostering a safe and engaging environment for children. Passionate about promoting teamwork and development through activity-based learning, while consistently delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Desk Cler at Gym
MJCCA
Dunwoody
10.2024 - Current
- Completed day-to-day duties accurately and efficiently.
After School Counselor
Club J
Dunwoody
08.2023 - Current
- Supervised daily activities and ensured safety of children during after-school programs.
- Organized engaging educational and recreational activities for diverse student groups.
Customer Service Cashier
Kroger
Dunwoody
10.2024 - 04.2025
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced registers daily.
Summer Camp Counselor
Camp J
Dunwoody
05.2024 - 08.2024
- Supervised campers during activities and ensured safety protocols were followed.
- Organized and led group games to promote teamwork and cooperation among campers.
- Assisted in planning daily schedules and activities for diverse age groups.
Front Counter Crew Member
Chick-fil-A
Atlanta
12.2022 - 05.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cashier
Publix
Atlanta
05.2021 - 09.2022
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Identified and quickly handled spill clean-up.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Notified management of customer or employee accidents.
- Welcomed customers, offering assistance to help find store items.
- Offered customers carry-out service at completion of transaction.
Education
Bachelor of Arts -
Georgia State University
Dunwoody05-2029
High School Diploma -
North Springs High School
Atlanta, GA05-2025
Skills
- Cash Handling
- Unpacking Deliveries
- Product Knowledge
- Accuracy and Efficiency
- Activity-Based Learning
- Physically Available
- Familiar with Arts and Craft
- Professional Swimmer
- Stretching Expertise
- Agility Drills
- Passion for Social Conditions
- Behavior Management
- Client Presentations
- Sales and Marketing Strategies
- Strategy Development
- Promotion Development
- Bilingual
- Customer service
- Conflict resolution
- Communication skills
- Safety supervision
- Patience and empathy
- Child development
Education and Training
other
Timeline
Desk Cler at Gym
MJCCA
10.2024 - Current
Customer Service Cashier
Kroger
10.2024 - 04.2025
Summer Camp Counselor
Camp J
05.2024 - 08.2024
After School Counselor
Club J
08.2023 - Current
Front Counter Crew Member
Chick-fil-A
12.2022 - 05.2023
Cashier
Publix
05.2021 - 09.2022
Bachelor of Arts -
Georgia State University
High School Diploma -
North Springs High School