Lucero Alvarado
Covington
Summary
Front Desk Manager at Oxford College of Emory University with a proven track record in customer service and problem-solving. Successfully trained staff, enhancing team performance and fostering a supportive environment. Recognized for efficiently resolving conflicts, leading to increased student satisfaction and loyalty. Skilled in check-in and check-out procedures.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Oxford College of Emory University
08.2024 - Current
- Greeted visitors and students upon arrival, offered assistance, and answered any questions.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding lock outs, club events and guest concerns.
RES Front Desk Worker
Oxford College of Emory University
01.2024 - 05.2024
- Resolved student concerns efficiently, and directed them to RES staff for meetings.
- Organized files, paperwork, and printing jobs for Residential Life.
Customer Service Representative
Home Depot
05.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clerk
QuikTrip
09.2021 - 05.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of tasks, cashier duties, and cleaning.
- Improved customer satisfaction by promptly answering questions and providing accurate information.
Education
BBA - Management Information Systems
Emory University
Atlanta, GA05-2027
Associate of Arts -
Oxford College of Emory University
Covington, GA05-2025
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving
- Conflict management
- Leadership qualities
- Reception expertise
Martin Luther King Jr. Scholar
As a MLK Jr. Scholar, I was recognized for academic excellence, leadership, and commitment to social justice.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Manager
Oxford College of Emory University
08.2024 - Current
RES Front Desk Worker
Oxford College of Emory University
01.2024 - 05.2024
Customer Service Representative
Home Depot
05.2023 - 01.2024
Clerk
QuikTrip
09.2021 - 05.2023
BBA - Management Information Systems
Emory University
Associate of Arts -
Oxford College of Emory University
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