Lucero 'Lucy' Segura
Gainesville
Summary
Multi-tasking Team Leader well-known for executing successful, new efficient initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
NGHS - Patient Contact Center
06.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Directed and supervised team of 25 engaged in customer service and quality development.
CUSTOMER SERVICE/CLERK
HALL CO. HEALTH DEPT. (WOMEN'S CLINIC)
01.2018 - 06.2021
- Assist Ob Care patients with Prenatal Registration, and prepare OB history on EPIC. -Screen and complete State of GA Medicaid Applications. -Assist Family Planning patients with intake, and screen for possible lab work. -Assist Adult Women patients with screening for applicable programs to refer out to Mammogram specialists. -Comply with State Health Guidelines for Women's Health procedures and exams depending on patients age, and screening their health background briefly. -Complete monthly patient, larc, and OB TB reports. -Screen and briefly educate OB patients on HIV. -Prioritize clinic coverage and patients
- Pay extreme attention to what is being said by patients at all times
- Patience and understanding for all patients also at all times. -Work with the Covid-19 vaccine clinic which includes the following:
- GRITS registry
- Detailed consent forms in reference to the vaccine
- Covid-19 testing registration -Verify ID and Insurance. -Interpret as needed
TITLE CLERK/CUSTOMER SERVICE
COPART
01.2015 - 01.2016
- Assist drivers, buyers, and sellers with excellent customer service in reference to their purchases or sells. -Call out to surrounding cities/counties for update on vehicle status for tow scheduling. -Work with major automobile insurances such as Allstate, Nationwide, and Statefarm completing work orders for pre-owners and insurance adjusters. -Prepare detailed title work for buyers
- Complete and fill out according to state policies Title work. -Interpret as needed. -Complete yard reports
CUSTOMER SERVICE
DS WATERS OF AMERICA CALL CENTER
01.2013 - 01.2014
- Answer 13-14 calls per hour nation wide. -Take notes of every call and the reason for their call while talking and typing. -Assist customers with billing, set up water delivery, and take payments over the phone. -Awarded multiple times on taking the most calls per hour.
Education
BUSINESS MANAGEMENT
University of North Georgia
Gainesville, GAGRADUATED -
EAST HALL HIGH SCHOOL
05.2011
Skills
- Bilingual, English, and Spanish
- Excel Microsoft compatible
- Active listening
- Strong communication skills
- Computer skills
- Customer Service oriented
- Leadership focused
- Problem-solving
- Time management
- Ability to be flexible as situations present, and work well under pressure
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Quality Control
- Workplace Safety
- Schedule Management
- Product Management
- Influencing skills
- Talent Acquisition
- Teamwork and Collaboration
- Team Supervision
- Staff Training
References
- IVONNE DELGADO, ivonnedel93@gmail.com
- CAROL SEABOLT, carolseabolt90@gmail.com
- IMAN FRANK, I.frank1234@yahoo.com
Certification
Certified Patient Account Representative (CPAR)
Reading, collecting antiques, exploring, and Disney World.
I enjoy reading the daily news, history books, and leisure. I enjoy collecting antiques of all kinds. I am a yearly fan of visiting Walt Disney World Florida.
Languages
Spanish
Full Professional
Timeline
Team Lead
NGHS - Patient Contact Center
06.2021 - Current
CUSTOMER SERVICE/CLERK
HALL CO. HEALTH DEPT. (WOMEN'S CLINIC)
01.2018 - 06.2021
TITLE CLERK/CUSTOMER SERVICE
COPART
01.2015 - 01.2016
CUSTOMER SERVICE
DS WATERS OF AMERICA CALL CENTER
01.2013 - 01.2014
BUSINESS MANAGEMENT
University of North Georgia
GRADUATED -
EAST HALL HIGH SCHOOL
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