Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

Lucia Rodriguez

Gainesville

Summary

Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Overview

19
19
years of professional experience

Work History

Community Manager

ML Property Group
08.2023 - 02.2025
  • Developed community engagement strategies to enhance tenant satisfaction and retention.
  • Implemented feedback mechanisms to gather resident input for continuous improvement initiatives.
  • Fostered relationships with residents, addressing concerns and promoting a positive living environment.
  • Coordinated events and activities that strengthened community bonds and increased tenant participation.
  • Managed social media platforms to communicate updates and promote community initiatives effectively.
  • Conducted regular property inspections to ensure compliance with safety regulations and maintenance standards.

Community Manager

Henssler Property Management
10.2018 - 08.2023


  • Collaborated with maintenance staff to prioritize service requests, enhancing operational efficiency.
  • Trained new team members on best practices for community engagement and resident relations.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Community Manager

Legacy Partners
08.2013 - 10.2018


  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Worked with maintenance staff to complete timely repairs and enhancements.

Treatment Plan Coordinator

Dr. Edward Kelly Dentistry
02.2012 - 08.2013


  • Developed comprehensive treatment plans in collaboration with dental professionals to enhance patient care.
  • Coordinated multidisciplinary communication between clinicians and patients to streamline treatment processes.
  • Evaluated patient records and medical histories to ensure accuracy and compliance with treatment protocols.
  • Implemented efficient scheduling systems to optimize appointment management and reduce patient wait times.
  • Contributed to revenue growth by identifying opportunities for upselling services or recommending additional treatments based on patient needs.
  • Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining the privacy of patient information.

Community Manager

Greenleaf Management
01.2011 - 02.2012


  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Evaluated property conditions and recommended improvements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.

Assistant Manager/Community Manager

Pickering & Company
04.2006 - 01.2011


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

GED -

Lanier Tech
Gainesville, GA
01.2003

Skills

  • Effective problem resolution
  • Collaborative teamwork
  • Problem-solving skills
  • Prioritization and scheduling
  • Customer relations
  • Effective listening skills
  • Strong attention to detail
  • Effective communication

Accomplishments

  • Consistently recognized for effective management over three consecutive quarters.
  • Developed and implemented strategies that improved Resident Retention & secured New Leases.
  • Successfully reduced Delinquency and enhanced Budget Management and Property functions.

LANGUAGES

I am fully proficient in both written and spoken English and Spanish.

Timeline

Community Manager

ML Property Group
08.2023 - 02.2025

Community Manager

Henssler Property Management
10.2018 - 08.2023

Community Manager

Legacy Partners
08.2013 - 10.2018

Treatment Plan Coordinator

Dr. Edward Kelly Dentistry
02.2012 - 08.2013

Community Manager

Greenleaf Management
01.2011 - 02.2012

Assistant Manager/Community Manager

Pickering & Company
04.2006 - 01.2011

GED -

Lanier Tech

Similar Profiles

CREATE PROFILE
Lucia Rodriguez