Luciana Daniels
Woodstock
Summary
Personable Flight Attendant experienced in delivering exceptional customer service and ensuring safety compliance. Demonstrated ability to respond effectively in emergency situations while maintaining a calm demeanor under pressure. Committed to contributing to team success through strong work ethic, adaptability, and effective communication.
Overview
1
1
Language
6
6
years of post-secondary education
34
34
years of professional experience
Work History
International Flight Attendant
Delta Air Lines
Atlanta
01.2000 - Current
- Ensured passenger safety through detailed pre-flight briefings and emergency procedure demonstrations.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Conducted thorough checks of emergency equipment to guarantee readiness for any situation.
- Assisted in boarding procedures, ensuring timely and orderly entry for all passengers.
- Communicated effectively with diverse passengers to enhance travel experiences across cultures.
- Managed in-flight service logistics, coordinating food and beverage distribution seamlessly during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Ensured cabin presented a neat and professional appearance for passengers.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Demonstrated proper use of emergency equipment and conducted emergency drills.
- Provided guidance on immigration regulations at international airports.
- Maintained a professional demeanor when dealing with difficult or irate customers.
- Coordinated activities between ground personnel and cabin crew members for efficient operations.
- Conducted pre-departure checklists such as verifying seatbelt operation, lavatory availability.
- Ensured compliance with FAA regulations and company policies regarding cabin safety and security.
Pharmacy Technician
Eckered Drug Store
Covington
07.1992 - 12.1999
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists with medication preparation and labeling tasks.
- Managed inventory levels of pharmaceuticals and over-the-counter products.
- Maintained a clean and organized work environment in the pharmacy area.
- Educated customers on proper medication usage and potential side effects.
- Trained new team members on pharmacy procedures and operational standards.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
Bachelor of Science - Nursing Science
Chattahoochee Technical College
Marietta, GA 08.2020 - 08.2026
Covington High School
Covington, LASome College (No Degree) - Criminal Justice
Southeastern Louisiana University
Hammond, LASkills
- Flight safety protocols
- Passenger assistance
- Emergency response
- Safety compliance
- Medication administration
- Patient care
- Cleanliness and sanitation
- Time management
- Effective communication
- Team collaboration
- Problem solving
Affiliations
- Gardening
- Reading
- Hiking
- Running
Languages
German
Elementary
References
References available upon request.
Timeline
Bachelor of Science - Nursing Science
Chattahoochee Technical College
08.2020 - 08.2026
International Flight Attendant
Delta Air Lines
01.2000 - Current
Pharmacy Technician
Eckered Drug Store
07.1992 - 12.1999
Covington High School
Some College (No Degree) - Criminal Justice
Southeastern Louisiana University