Lucinda Clayton
Americus
Summary
Resourceful and efficient professional with a history of providing exceptional customer service and technical support. Knowledgeable in a wide range of software applications, hardware components, and network protocols. Highly organized and able to manage multiple tasks while remaining calm under pressure.
Overview
13
13
years of professional experience
Work History
Brand Engagement Advocate
VXI Global Solutions
02.2023 - Current
- Enhanced client understanding by clearly explaining legal processes and options.
- Represented clients in court to ensure fair and just outcomes.
- Researched case law and legal precedents for developing strong arguments.
- Improved case outcomes by collaborating with legal teams.
- Advocated for client rights through effective negotiation.
- Developed strategic plans for case management and resolution.
- Increased client satisfaction by maintaining open and clear communication.
- Presented evidence and arguments to support client cases.
- Coordinated with external experts to strengthen case positions.
Remote Technical Support Rep
VXI Global Solutions
11.2021 - 02.2023
- Resolved technical issues quickly to enhance customer satisfaction.
- Provided detailed solutions to improve user experience.
- Assisted customers with software installations for seamless operations.
- Improved system performance by troubleshooting and resolving hardware issues.
- Offered remote support to facilitate quick problem resolution.
- Enhanced customer loyalty with excellent follow-up service.
Food Courier
Doordash
03.2020 - 11.2021
- Provided efficient and prompt services
- Troubleshot minor problems and reported
- Committed to delivering excellent customer service while working in a fast-paced setting
- Provided superior customer service by quickly and efficiently delivering food to guests
- Located items requested by customers
- Quickly delivered food to customers ordered via phone app
Pharmacy Locator
Pharmacentra
09.2012 - 10.2014
- Successfully completed work orders within established deadlines while adhering to safety protocols at all times
- Assisted in developing an effective system for tracking locates and ensuring accurate data entry into the database
- Consistently located different pharmacies that carried specialty medicines for patients
- Executed surveys for patient participation in research studies
Education
Business Administrative Technology Diploma - Bus Admin Technology
South Georgia Technical College
Americus, GA12.2011
Skills
- Agent Support
- Mobile Devices
- IBM Servers
- Annual Reviews
- Team Support
- De-Escalation Techniques
- Customer Satisfaction
- Equipment Dispatch
- Customer Service and Assistance
- Data Integrity
- Customer Experience
- Customer Inquiries
- Inbound Phone Calls
- Microsoft Office
- Call Volume and Quality Metrics
- Livechat Messaging
- Calm and Professional Under Pressure
- Document and Records Management
- Customer Data Confidentiality
- Customer Account Management
- Issue and Complaint Resolution
- Policy and Procedure Adherence
Timeline
Brand Engagement Advocate
VXI Global Solutions
02.2023 - Current
Remote Technical Support Rep
VXI Global Solutions
11.2021 - 02.2023
Food Courier
Doordash
03.2020 - 11.2021
Pharmacy Locator
Pharmacentra
09.2012 - 10.2014
Business Administrative Technology Diploma - Bus Admin Technology
South Georgia Technical College
Similar Profiles
Kyvonde PeppersKyvonde Peppers
Call Center Customer Service Representative at VXI Global SolutionsCall Center Customer Service Representative at VXI Global Solutions
Macy JohnsonMacy Johnson
Inbound Customer Support Representative at VXI Global Solutions LLCInbound Customer Support Representative at VXI Global Solutions LLC
Lexus GibbsLexus Gibbs
Call Center Representative at VXI Global SolutionsCall Center Representative at VXI Global Solutions