Lucinda Williams
Conyers
Summary
- Highly organized and detail-oriented Customer Service Representative with more than 15 years of work at home experience supplying thorough, organized administrative support in a timely manner. Available to consistently participate in required virtual training on a fixed schedule. Ability to adhere to a rigid schedule and work in a sedentary and somewhat repetitious environment.
Overview
10
10
years of professional experience
Work History
Virtual Executive Assistant
DGA Partners
08.2018 - 02.2024
- Self-managed projects to meet deadlines, and communicate the progress efficiently. Providing professional and friendly telephone demeanor, including impeccable written communication skills.
- Answered high volume of phone calls and email inquiries.
- Delivered timely reports on projects or key performance indicators as needed to support informed decision making.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Online Search Evaluator
Telus International
02.2015 - 07.2018
- Participated in ongoing professional development activities to stay current on best practices in the field of evaluation.
- Analyzed content relevance, review grammar, tone, and cultural fit.
- Provided and enhanced a major search engine’s standards by assessing web content via PC and smartphone to boost their quality.
- Monitored product quality at all stages of production process.
- Analyzed complex datasets to identify patterns and insights for improved program outcomes.
- Followed standard operating procedures for inspections and tests.
Remote Work At Home Agent
Arise® Platform
10.2013 - 09.2015
- Performed customer service and/or technical support with excellent English written, oral, and interpersonal communication skills.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Processed customer orders quickly and accurately for timely delivery.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Displayed patience and ability to troubleshoot proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Bachelor of Science - Business Administration
South University-Online
Savannah, GA10.2017
Skills
- Demonstrated adaptability in responding to shifting priorities or needs within the executive office setting
- Improved efficiency of administrative tasks by implementing organizational systems and automating processes
- Reduced expenses through careful budgeting and expense tracking for executive office operations
- Screened calls and emails and initiated actions to respond or direct messages for managers
Timeline
Virtual Executive Assistant
DGA Partners
08.2018 - 02.2024
Online Search Evaluator
Telus International
02.2015 - 07.2018
Remote Work At Home Agent
Arise® Platform
10.2013 - 09.2015
Bachelor of Science - Business Administration
South University-Online
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