Lucouis Hodges
Byron
Summary
Dynamic and results-driven professional with extensive experience at Delta and Darden Restaurants. Proven ability in customer service and staff development, achieving a 12% increase in operational accuracy. Adept at risk management and fostering team collaboration, ensuring safety and satisfaction in high-pressure environments. Committed to enhancing brand reputation through exceptional service.
Knowledgeable Flight Attendant with proven ability to engage and motivate groups in diverse settings. Facilitated numerous successful workshops, ensuring participants gained valuable insights and skills. Demonstrated strong communication and organizational skills to enhance learning experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta
08.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Department Manager
Darden Restaurants, Olive Garden
08.2021 - Current
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition. Was able to increase on-time and accuracy results by 12% in short amount of time.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Devised processes to boost long-term business success and increase profit levels.
- Lobby Bar Offsite, Culinary, Service.
Team Member
Darden Restaurants, Olive Garden
08.2019 - 07.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Service Professional, Bartender, Togo Specialist, Culinary Professional.
- Trainer- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Staff Supervisor
Georgia FFA-FCCLA Center
04.2019 - 08.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed creative ways to recruit new team members.
- Facilitated debrief meetings.
- Set overall vision and provided team leadership.
Education
No Degree - Communications
Abraham Baldwin Agricultural College
Tifton, GA05.2025
High School Diploma -
Peach County High School
Fort Valley, GA05.2015
Skills
- Customer Service
- Verbal and Written Communication
- Rules and Regulations
- Staff Development
- Health and Safety Regulations
- Goals and Performance
- Risk Management
- Facilitates Team Building Activities
- Physical Stamina ( lifting heavy items, bending, standing long periods of time, and efficient in small spaces)
Certification
ServSafe Certified
Timeline
Flight Attendant
Delta
08.2023 - Current
Department Manager
Darden Restaurants, Olive Garden
08.2021 - Current
Team Member
Darden Restaurants, Olive Garden
08.2019 - 07.2021
Staff Supervisor
Georgia FFA-FCCLA Center
04.2019 - 08.2020
No Degree - Communications
Abraham Baldwin Agricultural College
High School Diploma -
Peach County High School
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